Dear Amazon Seller Support,

I am writing to formally request the removal of the negative feedback for Order ID 113-7258282-7291405. The buyer has claimed that they did not receive the package, but our records indicate that the package was delivered as per the provided tracking information.

Feedback Details:

Order ID: 113-7258282-7291405

Feedback Date: July 19, 2024

Feedback Content: "This package was not delivered to me."

Rating: 1 star

Our Response:

The package, containing the product "Scanstrut SC-12V-F1 Flip Pro 12V Power Socket," was shipped via USPS with Tracking ID 9400111206210006849198. According to USPS tracking information, the package was delivered on July 8, 2024, at 4:39 PM to the buyer's mailbox in Bailey, CO 80421.

We informed the buyer of this via Amazon’s messaging system, providing them with the delivery details and suggesting they check with their neighbors or local post office. Despite this communication, the buyer has left negative feedback, which we believe to be unjustified.

Request for Feedback Removal:

As the package was delivered according to USPS tracking records, and the issue falls outside the seller's control, this feedback does not align with Amazon's guidelines for valid feedback. We kindly request that this feedback be removed from our seller profile.

Attached below are:

1. USPS Delivery Confirmation (screenshot showing delivery details)

2. Amazon Communication with the buyer

3. Tracking ID Details

Thank you for your consideration. We appreciate your assistance in resolving this matter.

As the title reads, a buyer requested cancelation of their order and I promptly complied with their request to cancel their order in under 3 hours. A few weeks later I received negative feedback with the phrasing "never arrived!!!" in the comment. The order never arrived because they requested for the order to be canceled. Attached is the cancelation request I received from Amazon.

I have opened a case with Amazon to request this is removed and they refuse to answer my question as to how/why a buyer is able to leave feedback for a canceled order (that they requested be canceled) and how it is fair to me as a seller for this to happen when I was simply doing what the buyer had asked. Amazon then states "we can't remove the feedback because you canceled the order". So does this mean I should not cancel orders and they'll remove feedback is a buyer leaves negative feedback once I ship the order? None of this makes any sense.

Has anyone else had this issue come up? How did you get it resolved, if you were lucky enough to get through the horrible replies from support?

Case ID: 17047208131

@Seller_1KYLYkgAlu4xX@Seller_FJwyF3iu5qxUY@Seller_l3eCP9f1PtJXC

Hello. Could you please help to remove some negative feedbacks?

Recently, I got some negative feedbacks.

Could you please help to remove these feedbacks?

1.

Order ID:114-4645658-0547423. The entire comment is about product. Then I requested feedback removal but bot replied "We have reviewed this feedback and found that it is not in violation of our guidelines and has been retained. To request further review of this decision, re-open the case in Case Log.

Every time I tried to re-open a case, the bot replies "We have received your request to remove the feedback for the order , and have reviewed your request. In this case, we regret to inform you that we are unable to remove this feedback, since the feedback you received was not in violation of our guidelines."

2.

Order ID:111-9972809-2255447. This buyer hasn't returned the item but claims I receive return on 10/10/24. I prepared the shipping label for this buyer but the tracking record shows this buyer hasn't returned yet.

Ending up the same thing as No. 1.

3.

Order ID:111-0191574-4813828. This buyer returned me totally wrong item with used condition. I refused to refund unless the buyer return me the original one. Then the buyer left a negative feedback. This is totally unfair.

Ending up the same thing as No. 1 and 2.