Dear Amazon Seller Support,

I am writing to formally request the removal of the negative feedback for Order ID 113-7258282-7291405. The buyer has claimed that they did not receive the package, but our records indicate that the package was delivered as per the provided tracking information.

Feedback Details:

Order ID: 113-7258282-7291405

Feedback Date: July 19, 2024

Feedback Content: "This package was not delivered to me."

Rating: 1 star

Our Response:

The package, containing the product "Scanstrut SC-12V-F1 Flip Pro 12V Power Socket," was shipped via USPS with Tracking ID 9400111206210006849198. According to USPS tracking information, the package was delivered on July 8, 2024, at 4:39 PM to the buyer's mailbox in Bailey, CO 80421.

We informed the buyer of this via Amazon’s messaging system, providing them with the delivery details and suggesting they check with their neighbors or local post office. Despite this communication, the buyer has left negative feedback, which we believe to be unjustified.

Request for Feedback Removal:

As the package was delivered according to USPS tracking records, and the issue falls outside the seller's control, this feedback does not align with Amazon's guidelines for valid feedback. We kindly request that this feedback be removed from our seller profile.

Attached below are:

1. USPS Delivery Confirmation (screenshot showing delivery details)

2. Amazon Communication with the buyer

3. Tracking ID Details

Thank you for your consideration. We appreciate your assistance in resolving this matter.