Why are all the reasons to contact buyer greyed out?
When I try to contact one of my buyers, all the reasons are greyed out. I've attached a screenshot to show this. Why is this happening? If it's an issue with Amazon, I hope they fix it soon.
Why are all the reasons to contact buyer greyed out?
When I try to contact one of my buyers, all the reasons are greyed out. I've attached a screenshot to show this. Why is this happening? If it's an issue with Amazon, I hope they fix it soon.
10 replies
Seller_rI7BZIczK8iAC
Because it's not allowed to contact a buyer reagarding a review.
SEAmod
You make a good point. It is possible and even very likely that the customer in question has opted out of communication from our third party sellers. I know how frustrating this can be for our sellers. I also know how frustrating it is for buyers when some sellers ignore the Communication guidelines and make excessive contact with buyers.
Thanks for visiting the forums.
Susan
Why are all the reasons to contact buyer greyed out?
When I try to contact one of my buyers, all the reasons are greyed out. I've attached a screenshot to show this. Why is this happening? If it's an issue with Amazon, I hope they fix it soon.
Why are all the reasons to contact buyer greyed out?
When I try to contact one of my buyers, all the reasons are greyed out. I've attached a screenshot to show this. Why is this happening? If it's an issue with Amazon, I hope they fix it soon.
Why are all the reasons to contact buyer greyed out?
When I try to contact one of my buyers, all the reasons are greyed out. I've attached a screenshot to show this. Why is this happening? If it's an issue with Amazon, I hope they fix it soon.
10 replies
10 replies
Seller_rI7BZIczK8iAC
Because it's not allowed to contact a buyer reagarding a review.
SEAmod
You make a good point. It is possible and even very likely that the customer in question has opted out of communication from our third party sellers. I know how frustrating this can be for our sellers. I also know how frustrating it is for buyers when some sellers ignore the Communication guidelines and make excessive contact with buyers.
Thanks for visiting the forums.
Susan
Seller_rI7BZIczK8iAC
Because it's not allowed to contact a buyer reagarding a review.
Seller_rI7BZIczK8iAC
Because it's not allowed to contact a buyer reagarding a review.
SEAmod
You make a good point. It is possible and even very likely that the customer in question has opted out of communication from our third party sellers. I know how frustrating this can be for our sellers. I also know how frustrating it is for buyers when some sellers ignore the Communication guidelines and make excessive contact with buyers.
Thanks for visiting the forums.
Susan
SEAmod
You make a good point. It is possible and even very likely that the customer in question has opted out of communication from our third party sellers. I know how frustrating this can be for our sellers. I also know how frustrating it is for buyers when some sellers ignore the Communication guidelines and make excessive contact with buyers.
Thanks for visiting the forums.
Susan
