Seller_espIyxp9NsW7K
Why are all the reasons to contact buyer greyed out?
When I try to contact one of my buyers, all the reasons are greyed out. I've attached a screenshot to show this. Why is this happening? If it's an issue with Amazon, I hope they fix it soon.
Tags:Buyer messages
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0 replies
Seller_rI7BZIczK8iAC
Because it's not allowed to contact a buyer reagarding a review.
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SEAmod
It may be that this specific customer opted out of unsolicited messages from sellers, which could explain why you were able to contact a different customer previously but not this one.
You make a good point. It is possible and even very likely that the customer in question has opted out of communication from our third party sellers. I know how frustrating this can be for our sellers. I also know how frustrating it is for buyers when some sellers ignore the Communication guidelines and make excessive contact with buyers.
Thanks for visiting the forums.
Susan
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