I recently recieved a A to Z Claim , I could not ship Order on time , I was out of town , I Applied for Verfication , I Did not Know I got Approved , Before that One Product was listed . I Recieved Order and When I saw order its was almost 8 Days , Shipping was already delayed , I don't want to ship Order , the next day it was going to be cancelled , I thought that it will be cancelled Tomorrow . But after cancelling I recieved A to Z Guarantee Claim . This is written in A to Z Claim Policy that Customer Should Contact Seller before starting claim , but he never contacted . So It should be Customer Fault in a sense , not mine as a seller . I accept that my cancellation rate will go higher but Claim put very much bad impact on health . What to do in this case

I just had a claim from Mexico that claims the customer never recieved the product and got his money back through A Z . I have responded to the customer twice however the email provided by amazon was rejected . I have sent in an appeal with tracking # showing the item delivered, and amazon claims they can not see the tracking on carrier website , it was shipped by DHL express Intl. to customer provided add. and it shows he got it.

This AZ program has turned into a cash ATM for customers , Amazon should apply the same A Z claim to TPSellers where as soon as we put a claim of missing goods from our order amazon credits us the amount ,

Any mods that can look into this I can provide you with tracking etc. please let me know what you need

I had a customer recently open an A to Z claim on a package they said they never received.

We required a signature as it was a high value ($550). Amazon refunded the customer. We then responded to the claim instantly and provided proof of delivery with the signature.

They came back saying we provided sufficient information that the package was received by the customer. However we are not refunded? That is a joke.