I had submitted all the documents with full supplier chain document, like authorization letter, invoice with the web site, e-mail, company address, telephone number and fax number and contact information to Amazon performance team. I don't know why they keep on reject my appeal with "We cannot accept this invoice because we are unable to verify the supplier."

The products were bought from a distributor and they had given me the authorization letter and purchase invoice from the brand. And i forwarded to AMazon seller performance team as well. Do someone have the same problem? And how you can solve it?

My Amazon Account got Temp deactivated on Feb 08, 2025. Amazon Asking for supplier information. I have not received any complaint from the customer. Amazon asked for Invoice , Loa , Payment slip and Proof of delivery.

I have provided all the details and still receiving same response from Amazon that "" We cannot accept this invoice because we are unable to verify the transaction with the supplier. Please note that documents must be authentic and unaltered in order to be verified.""

I have purchase this inventory directly from the Brand. I have provided Owner details as the supplier is on whatsapp with me. He said he didn't received any call and email from Amazon.

Amazon support person claim that amazon give them a call but no body picked. I have given them the brand direct email to write them an email and verify my transaction with the supplier.

It's been 15 days now and I'm keep on getting same response from Amazon. I have given them a call couple of time and everytime they said they will call back and escalate the case but that never happend.

I'm looking for someone inside Amazon who can actually look into this and solve the problem

This is a notice I received. I submitted invoices from my supplier with all the checklist items that were originally requested. I’m having a difficult time trying to understand why the supplier information is unable to be verified. I would really like to understand specifically what is needed to solve this. It seems that Amazon is ambiguous with these rejections and leaves it up to guesswork. That's what it feels like at least. More clarity would be really helpful.

Any insight?