Switcheroo Return - Left Bad Reviews
Please help!
I have no idea how to challenge this. It seems that someone has purchased our product, then returned a different product. Since Amazon does not inspect returns and put it back on the shelf, it was sold to a customer who then left a bad review.
This has happened back to back with One listing, but two separate products. 2 Bad reviews, saying the same thing, and the product is not ours. Even one review left pictures which clearly shows it is not our packaging or our product. I have no idea what to do.
Any help is greatly appreciated!
1 reply
Sunnie_Amazon
Hello, @Seller_VCNCnVdwaXWyY,
Thank you for reaching out through the Forums. This is Sunnie, from Amazon.
When we ship an item that is not yours, please contact our Support team to explain what happened, and provide as many details as possible.
You may create a Support case here.
Regards,
Sunnie
