Low sales for almost two weeks, any suggestions on what I can do? contacted support and was confirmed all my listings are active and ok. Dont know why sales reduced. I got a mail about listing suppression but no one in the support can explain why? Any suggestion will be appreciated. just two months old selling and am worried.

Hi everyone,

I really need your advice.

I’ve been selling electronic products on Amazon for one month. Recently, I used the Vine program to gift some products to customers in order to gather reviews as a new seller. Unfortunately, a customer gave the product to their 10-year-old son, even though it is clearly stated in the manual that the product is not recommended for children under 14. The child ended up getting burned, and I received a one-star review, which has significantly impacted my new business.

Now, my product rating has dropped to 4.2 out of 5, and the sales report isn’t looking good for a new business. I tried contacting Amazon to report this issue, but their response wasn’t positive—they consider it an honest review, despite the fact that it was caused by misuse, which was clearly outlined in the manual. I have disputed the review, but there hasn’t been any further response from Amazon.

What should I do in this case?

Thank you so much for your help.

Dear all,

I’m looking for some advice on how to successfully upload a video to Amazon. I recently created a video using Amazon's advertising tool for one of our own brand products, but unfortunately, the video was rejected for the following reason:

The video provides medical advice, negatively refers to professional medical advice, or makes false medical claims.

I couldn’t find anything related to professional medical advice in the listing or the video itself. The product is a seagrass basket, so I’m really puzzled as to why it was flagged for this issue.

I’ve already opened a case, but as you might expect, the support I received wasn’t very helpful (not that I was expecting much). I’m hoping someone here has experienced a similar issue or can offer some advice on how to move forward with this.

I really need some help here, so any guidance would be greatly appreciated!

Thank you all in advance!

Kind Regards Smart Fashion

NOTE : I’m very aware that this is a seller forum, not Seller Support (which, as many of us know, doesn’t really offer much help & why we are end up here for help ).