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Assistance Needed: Account Recovery Conflict
Dear Amazon Support,
I’m reaching out regarding an ongoing issue with our seller account recovery. About a month and a half ago, we were unable to log in as the system stated that there was no account associated with our email address. Initially, we suspected our account had been hacked. After some time, support informed us that our account could be restored and advised us to log in using our old email.
Here’s where the complication arises: our old email is now associated with this new account I’m currently using to contact you. Because of this, I cannot attempt to log in to the old account as the system identifies the email as being in use for this current account.
When we try to open new cases for further assistance, they are immediately closed due to “multiple case logs” already existing. This situation has left us stuck, and we’re unable to proceed with restoring our original account.
Please help clarify this situation and guide us on the next steps to resolve this conflict. I would greatly appreciate your support in helping us regain access to our original seller account.
Thank you for your time and understanding.
Michael and Ray
Home Body Essentials
3 replies
Seller_0JpatTPdlGtBi
@Michelle_Amazon please take a look at this.; i need desperately to get my account back. Charges because of advertising is accruing and because i used our old email addreess for this new account, i cant use it to log back into my old account.
Nano_Amazon
Hello @Seller_0JpatTPdlGtBi
Thanks for reaching out to Amazon Forums. There's an active case (ID: 17012209281) where our Seller Support team is working on your account access issue.
To move forward with your account recovery:
- Please review case ID 17012209281
- Provide all additional information requested by the support team
- Wait for their response before creating new cases, as multiple cases may delay the resolution
Creating new cases while there's an active one will result in automatic closure. The best path forward is to continue working through your existing case.
If you need help locating the case or providing the requested information, you can contact Seller Support by phone for assistance with your existing case.
Nano
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