Hello,

I have had my account deactivated since yesterday.

"Your Amazon.de selling partner account has been deactivated in accordance with section 3 of the Amazon Services Europe Business Solutions Agreement"

This is a product that was uploaded with others over a year ago, we never had it in stock. The only answer I got was that I have to prove that I did not violate the rules.

Deactivating an account in the current period is quite devastating, because of a product that was not even really on offer. No one has heard from me for 48 hours and is not responding to my request for what to do to fix the situation.

Do you have any information for me on how to proceed?

Thanks for your help

I upgraded an existing account from the Individual selling plan to the Professional one and the account (Europe) was deactivated as a violation of Section 3 of the Terms - none of the clauses in Section 3 apply (fraudulent activity, account health under threshold, etc.).

Our company data (VAT no, credit card, bank account, etc.) were already checked when we opened the account under the Individual plan, we received orders from customers and invoices for fees from Amazon in the meantime - why a simply UPGRADE to Professional deactivated the account?

Hello Everyone,

I am desperate for help. My account is in danger of deactivation and I recently received the following message:

''Your Amazon selling account will be deactivated on September 19, 2024 in accordance with Section 3 of the "Amazon Business Solutions Agreement". Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Continue to ship any open orders to avoid further impact to your account.

Why is this happening? We believe or our controls identify that your account has been used for deceptive, fraudulent, or illegal activity in accordance with Section 3 of the "Amazon Services Business Solutions Agreement". In order to protect our customers, we verify the identity of our sellers through a virtual identity verification process on a video interview.''

My account was not involved in any fradulent activity of any sort, and the health part of my account is completely green, I have been selling for 2 years and I have not made the slightest illegal attempt. Why am i facing something like this ?

Moreover on an e-mail it says :

''In order to protect our customers, we verify the identity of our sellers through a virtual identity verification process on a video interview.

1. Access the following link: ''

When i click on the link its not working and it says :

''We apologise for the inconvenience. It seems that you may not be eligible to participate in the virtual identity verification at this time''

So how i will be able to save my account if even i'm not eligible to participate in the virtual identity verification process ?

Kind Regards,