Hello Everyone,

I am desperate for help. My account is in danger of deactivation and I recently received the following message:

''Your Amazon selling account will be deactivated on September 19, 2024 in accordance with Section 3 of the "Amazon Business Solutions Agreement". Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Continue to ship any open orders to avoid further impact to your account.

Why is this happening? We believe or our controls identify that your account has been used for deceptive, fraudulent, or illegal activity in accordance with Section 3 of the "Amazon Services Business Solutions Agreement". In order to protect our customers, we verify the identity of our sellers through a virtual identity verification process on a video interview.''

My account was not involved in any fradulent activity of any sort, and the health part of my account is completely green, I have been selling for 2 years and I have not made the slightest illegal attempt. Why am i facing something like this ?

Moreover on an e-mail it says :

''In order to protect our customers, we verify the identity of our sellers through a virtual identity verification process on a video interview.

1. Access the following link: ''

When i click on the link its not working and it says :

''We apologise for the inconvenience. It seems that you may not be eligible to participate in the virtual identity verification at this time''

So how i will be able to save my account if even i'm not eligible to participate in the virtual identity verification process ?

Kind Regards,