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Account Health Rating
Ok i don’t understand despite 0 violations and complaints, my rating is ONLY 252 out of 1000. Why?
Seller_hA060q8nqygew
We shouldn’t need to “interpret” the score.
No, not unless you want to understand what the numbers mean. They spell it out for you, and @papyrophilia linked to the forum thread where it was initially announced. You can also, of course, read what the help system says.
The key point that should be emphasized to sellers though, is that ALL scores within 200 and 1000 are equally good, no one should be striving to get to 1000. The difference between the ‘low end’ of the range (closer to 200) and the high end (closer to 1000) is merely the volume of sales you do here.
Other than reflecting your sales volume (of course, bigger is better as it usually means more 
), the number doesn’t matter at all, as long as it’s over 200.
But, of course, many people are going to assume the same thing as you - 200 is good, but just barely, while 1000 is really, really good - because that’s what we typically view a graph like this to represent. People will get used to it after a while.
131 replies
Seller_3jklMu9gL1Ar4
Same the whole new page makes 0 sense I have a few that say no impact yet our score is barely over 200.
Seller_Y3h1fTJpI42qR
“Healthy” means any score between 200 and 1,000, which is a huge numerical range to describe basically the same category (a “healthy” account). In the absence of a clear explanation of how the score is calculated, using a zero to 1,000 scale is no more informative than a zero to 500 scale or even a zero to 5,000 scale.
It would be helpful to have an explanation for what specifically is causing a score to be under 1,000. That way, sellers could devote more resources to improving those areas. Just showing a generalized low score (or really any score below 1,000) induces anxiety in sellers without providing any clear roadmap to improvement.
Seller_3jklMu9gL1Ar4
You probably have to be a seller paying them more than us with an 80% feedback to have a score above 300
Seller_spBEmM4GC9jW1
They do have directions one can read…
"The AHR is a color-coded score that ranges from 0 to 1,000 and provides near real-time status of your account’s health, letting you know if your selling account in a particular store is at risk of deactivation. Upon detection of any new policy violations associated with your selling account, you lose points. You gain points when you successfully address those violations.
To ensure your account health is evaluated in the context of the size of your business, points are also granted when a minimum number of orders are filled. All new sellers start with a score of 200, and over time, sellers will see a score that accurately reflects their account health based on policy adherence and selling activities over the last 180 days.
https://sellercentral.amazon.com/help/hub/reference/G200205250?ref=ahd-ahr-lm
Seller_Y3h1fTJpI42qR
Yes, but that doesn’t provide much useful explanation for sellers who are not “new sellers.” We have been selling on Amazon for years, with an IPI score of 809; our Account Health page shows all zeros (no violations), and yet our Account Health score is 532.
532 is 468 points below perfect 1000, which seems like a big drop. Or is it? The range of “healthy” is 200 to 1000, which is a huge range. But without any specifics explaining how this score was arrived at, there is really nothing useful we can do with the information this score purports to convey.
It’s a shame because we would be happy to improve if we knew what specific metrics were at issue. Right now it’s not even clear if there is any way to improve the score through our own actions, if part of the score is tied to sales volume or the length of time on Amazon.
Seller_utSr80ehoppUG
I don’t really think it’s still a very clear explanation. If Amazon is going to score this way, then I’d like to know what numbers constitute certain levels of points for size of businesses. Like Jerry Maguire…show me the numbers! 
I have about decent size business over 13 years here and mine is just 311 with 0 issues. So, being a seller for that long only makes my score a little over what a new seller would have freshly joined? Hmmm…
Seller_spBEmM4GC9jW1
I highly doubt the metric measures as far back in time as your entire account. It has to start somewhere.
“All new sellers start with a score of 200, and over time, sellers will see a score that accurately reflects their account health based on policy adherence and selling activities over the last 180 days.”
I interpret this as saying you may not get to 1000 if you don’t sell much. We sell ~10K units a month, but are around ~800. One of our other smaller business is ~400 for the same metric with zero issues but smaller volume.
Ya, well keep asking, as I have yet to see buy box metrics or how IPI is weighed in all the years. LOL
Seller_spBEmM4GC9jW1
You are not looking at it correctly. 1000 is not perfect, it is just a bigger buffer. IMO
“If your AHR is green (“Healthy,” based on a score of 200-1,000), that means your account is not at risk of deactivation based on the policies comprising the score.”
Seller_Y3h1fTJpI42qR
We shouldn’t need to “interpret” the score. If you took a math test at school and got a score of 53%, it wouldn’t make much sense for the teacher to refuse to tell you what metrics were used to calculate your score. I assume the point of this score is to help sellers improve on the metrics that Amazon cares about. But if you don’t tell them what specific metrics feed into this score, it’s like getting your test back and not knowing what you got wrong and what you should work on.
Seller_spBEmM4GC9jW1
Uh okay. Good luck selling on Amazon with all the other hidden metrics then. 
Seller_hA060q8nqygew
We shouldn’t need to “interpret” the score.
No, not unless you want to understand what the numbers mean. They spell it out for you, and @papyrophilia linked to the forum thread where it was initially announced. You can also, of course, read what the help system says.
The key point that should be emphasized to sellers though, is that ALL scores within 200 and 1000 are equally good, no one should be striving to get to 1000. The difference between the ‘low end’ of the range (closer to 200) and the high end (closer to 1000) is merely the volume of sales you do here.
Other than reflecting your sales volume (of course, bigger is better as it usually means more ), the number doesn’t matter at all, as long as it’s over 200.
But, of course, many people are going to assume the same thing as you - 200 is good, but just barely, while 1000 is really, really good - because that’s what we typically view a graph like this to represent. People will get used to it after a while.
Seller_Y3h1fTJpI42qR
If you think it’s spelled out, please tell us your current score and explain what specific, concrete steps you’d need to take (or what specific events would need to occur) to raise it to a 750 and then to a 900.
Seller_hA060q8nqygew
If you think it’s spelled out
You were already given the links, and the policy. Just read them.
please tell us your current score
I don’t have the new page yet, not that it would help you read the links if I did.
to raise it to a 750 and then to a 900.
There’s no need to raise from a 750 to a 900, a 900 would just mean that you sold more. If you want a higher number, sell more stuff, but there’s no reason to want a higher number, as a lower one is just as good, as long as it’s over 200.
Are you just trying to be argumentative now, or do you sincerely not understand what multiple people have told you - that a higher number is not any better than a lower one, as long as both are above 200.
Seller_Y3h1fTJpI42qR
Amazon has not said “a higher number is not any better than a lower one”. I’m not sure why you and other sellers are repeating this.
A lower score puts you at great risk of account deactivation for the same offense. The Amazon policy (see link from VTR) says “we assign a certain number of points to each policy violation based on the severity of the violation.”
That can only mean mean if you have a 200 (“healthy”) and get hit with a violation that results in a hit of 150 points to your account health, you’re at significantly greater risk of account deactivation than someone with an 800 score who gets the same violation.
And that also means that a higher number is better than a lower one.
Seller_DTBMi1O5KqzY4
Interpretation is quite simple here. This score is not the same as IPI score.
Score less than 100, account will be deactivated soon.
Score less than 200, account will be at risk, need to address violations asap.
Score above 200, good and keep going.
Seller_MwCWEj52qYmsI
I got an email about 6 hours ago letting me know the new health page was live for everyone with scores.
And it’s still not live for me lol. Anyone else?
Seller_Qbd0RsfZFEZBY
Our metrics are perfect and we are at 358. I thought the same thing, why so low? We have good volume and no issues. I guess don’t worry about it unless it goes below 200…
Seller_UtyRbMjHM95ZS
Hello, I am a new seller and I had my first complaint, regarding an expired item. after further review I checked on inventory lab and it is not expired. they mentioned that the sticker was used to create a new expiration, which is not true it is just required to put expirations on our labels. I submitted the appeal but what else can I do and will I receive the item back?
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