I have a return request where the returned item (FBM) was received, and a full refund was automatically issued, as evidenced by the order transaction. However, the item has been in the "Prior refund: Applied" status for 10 days on the Manage Refund page.

When I attempt to issue a refund for this order on the Refund page, it states "No units to refund." Additionally, when I try to complete this return request, the closest option available is "Partial Refund Issued," which is incorrect since a full refund was issued.

Have I missed any action? Has anyone else encountered this issue? Any advice on how to resolve it would be greatly appreciated.

Case # 15534195201

Best Regards!

I'm trying process returns and am getting a blank page. Anyone else? I have tried on Firefox and Chrome.. both the same.

The Manage Returns page will not load for my account and has been an issue for months. It just spins and spins forever.

I have used multiple devices (Mac/windows) and different browsers with the same result. I have toggled user permissions for the Manage Returns and that also did not fix it. Amazon support chat has not been helpful.