It’s frustrating to say, but dealing with the reimbursements team has become increasingly exhausting. I can only imagine how many sellers don’t bother to file claims or eventually give up, resulting in massive, quiet losses for countless businesses.

Our account is nearly flawless: 98%+ positive feedback, hundreds of thousands of orders over several years, extremely low return rates, minimal customer complaints, and over 5 years of consistent FBA use. We were even told recently that ours is "one of the most pristine accounts they’ve seen."

Despite that, we currently have around $20,000 worth of inventory across multiple shipments that went missing between October and December. We’ve submitted everything...valid invoices, proofs of delivery, box content details, and more...yet we continue to face pushback and denials. They're great about providing reimbursement if they lose a unit or two, or five units, or even ten units. However, when they lose a significant number of your units, or if your units are of a certain value, they become extremely difficult to work with, and often refuse to provide proper reimbursement.

It feels like every effort is being made to avoid reimbursing even top-tier sellers who are clearly operating in good faith. We’ve invested hundreds of hours into these cases, and we’re still left without resolution.

It’s hard not to acknowledge the bigger picture here: millions of dollars ( if not hundreds of millions of dollars) in profit are being made by denying legitimate reimbursement claims. In many cases, the inventory is in the warehouse, ultimately sold...but it’s not credited to the rightful seller. One of the latest tricks they seem to have up their sleeves is to scan a unit, and if their computer system detects that there may be some sort of error (wrong product label, wrong size, or just a glitch/computer error), they allegedly then "sideline" ALL remaining units of that FNSKU. Once the units are set aside, they often "lose" all of the units, and they leave the sellers with the entire loss. To clarify, if you send in 200 units of a $50 product, they will scan a single unit, determine that the rest of the 199 units are wrong, and then sidline the remaining units (push them to a different area of FBA). For whatever reason, these 199 units are then "lost" and unable to be recovered, and the seller wll be left with $9950 loss, just like that. It's awful in nearly every sense of the word, and it should be fixed, immediately. This is unacceptable, unjust, and obviously completely ridiculous in any business to business relationship.