Your Amazon.com selling privileges have been removed
Hello,
HOW CAN I ACTIVE MY USA ACCOUNT? I GOT THE BELOW NOTE FIRST, THEN I GOT ANOTHER NOTE FROM AMAZON THE BOTH OF THEM IS BELOW.
FIRST ONE
Your Amazon.com Seller account has been deactivated. Your listings have been removed. Please ship any open orders to avoid further impact to your account. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our system or repeatedly violated our policies which protect our customers and selling partners, we may withhold some or all of the funds in your account.
Why is this happening?
We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history.
SECOND ONE
Hello,
Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
0 replies
April_Amazon
Hello @Seller_BQXNmZdZKrme1,
As you have shared some of your Performance notifications with me, with that information and the help from an internal team, I am able to research in greater detail.
I understand you must be confused and frustrated due to the account deactivation.
I was able to review the 1st case Id on this account from March 30, 2023. The subject reads: Account termination request with your verification email
Could you please review Case ID 12378505251? Did you follow through with the closure of this account last year?
I do not have the insight to review the "other " account association when originally setting up this account. I DO NOT believe the issue is because you have more than one account.
After review of this account, it seems the information in Seller Central does NOT match the utility invoices you are providing. ALL documents provided for verification MUST match the Business Address, Tax Information and Legal entity information. If your utility invoices are not in the business name or the Primary Contact, name showing the correct address, these documents will not be accepted.
This may be helpful: Global seller identity verification
Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
We understand that account deactivation can be frustrating and disruptive, and we want to assure you that we take these decisions very seriously. While we cannot guarantee that submitting additional information will resolve the account deactivation, please know that our team will review any new submissions with the utmost care and attention to detail.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
