Seller Payment Dashboard Updates delayed
Hello Sellers,
We are currently experiencing an issue that is delaying updates to Payments Dashboard. Amazon Seller disbursements to bank accounts are not impacted. We are actively engaged in resolving this issue.
Thanks to all who brought this to our attention.
12/21 Update:
The issue causing increased data latency impacting Deferred Transaction Reports has now been resolved and the system is operating normally. Deferred Transaction Reports are now available via Reports Repository.
Thank you for your patience and we apologize for any confusion caused by the data latency issue impacting Payment Dashboard and reports.
12/19 Update:
Thank you to all sellers that have responded in this thread and related discussions. We have shared your updates and feedback with our partner team. That team has already resolved the issue causing increased latency for data availability on Payments Dashboard, Settlement Reports, and Date Range Reports and is now actively working to restore availability of the Deferred Transaction Report as its top priority.
Some of you have shared concerns on what you are seeing within the Payment Dashboard. We’d like to highlight that the timing of fee charges has not changed. Fees that are part of a customer order (such as Referral Fees and FBA Fulfilment Fees) are deferred along with the order payment and will be charged when the payment for the transaction is released. Other fees (such as Cost of Advertising, Inbound Transportation Charge and Shipping Services purchased through Amazon) will continue to be charged directly to your account at the time of purchase or billing of the service.
To learn more about payments and deferred transactions, check out the links below:
What is a deferred transaction?
Get a payment report - Learn how to review payments, sales, expenses, refunds, deferred transactions, and other settlement information using the Payments Dashboard
142 replies
Seller_XmgJPERDY5voR
Waiting still on updates... payments are still haywire.
Seller_CiVAJ9HkkvOs3
My balance has been updating a couple times during the day for the last two weeks and this morning I checked my payout and it was saying $10.8k. This afternoon when my payout goes, suddenly my payout dropped to less than half that value and that is what you paid out. Any idea how that could happen? You guys are making it virtually impossible for small businesses to forecast cashflow. I have never had my payout balance change from what the app says in all of the 4 1/2 years I have been selling. Were you guys short of money for the holidays? :) Please help me understand what is going on. Thankis.
Jim_Amazon
@Seller_EW3v0OzwnMKTM@Seller_ocWXA2GEIlt38@Seller_ShEjIiK61nFnr@Seller_7oNj5NceuVf3u@Seller_CCC8SLpaCyP85@Seller_vRMQhmahZIgAI@Seller_Dh9WMsnjnbws6@Seller_R6Pw3cjCRwLNP@Seller_l81bBlxbg8Qcv@Seller_v9CJTWgM12hzu@Seller_0xdtD36hDLHBC@Seller_cqxTjqPMQhnO0@Seller_31xuCwj8bminw@Seller_xlf3vF516IRli@Seller_aVD1PA1Unwr9o@Seller_kwCXBGxpjOn60@Seller_fyfhdbVujBDEi@Seller_rlMWJuKaNFYLX@Seller_RmBbUStupKbcK@Seller_Dmyj8NB6KbGUr@Seller_1MQuvr9aolGxm@Seller_wZN9FglHZ6rEU@Seller_gETCK5AeVKGVo@Seller_XmgJPERDY5voR@Seller_CiVAJ9HkkvOs3
I wanted to tag everyone that's commented in this thread to everyone to the update posted in the OP above!
If I missed anyone and you notice, please tag them.
-Jim
12/19 Update:
Thank you to all sellers that have responded in this thread and related discussions. We have shared your updates and feedback with our partner team. That team has already resolved the issue causing increased latency for data availability on Payments Dashboard, Settlement Reports, and Date Range Reports and is now actively working to restore availability of the Deferred Transaction Report as its top priority.
Some of you have shared concerns on what you are seeing within the Payment Dashboard. We’d like to highlight that the timing of fee charges has not changed. Fees that are part of a customer order (such as Referral Fees and FBA Fulfilment Fees) are deferred along with the order payment and will be charged when the payment for the transaction is released. Other fees (such as Cost of Advertising, Inbound Transportation Charge and Shipping Services purchased through Amazon) will continue to be charged directly to your account at the time of purchase or billing of the service.
To learn more about payments and deferred transactions, check out the links below:
What is a deferred transaction?
Get a payment report - Learn how to review payments, sales, expenses, refunds, deferred transactions, and other settlement information using the Payments Dashboard
Seller_0xdtD36hDLHBC
To be clear, most of use were not so concerned about the "data latency". It was the "payment latency" that caused us issues.
Look at the posts from @Seller_Dh9WMsnjnbws6and @Seller_R6Pw3cjCRwLNP and @Seller_l81bBlxbg8Qcvand @Seller_31xuCwj8bminwand several others that had their money held because the data wasn't available.
I know that the issue is "resolved". I hope that you can understand how important cash flow is to small businesses. We still have to pay our employees, and rent, and insurance, and utilities, and other bills. Making people wait 2 weeks to get paid and then another 2 weeks because of "data latency" is really a burden that should not be placed on your "selling partners".
Seller_B97zt6tLr10oO
I still seem to be having issues. Looks to be way off. Almost 10k
KJ_Amazon
Hello @Seller_B97zt6tLr10oO
Were there any additions to your Deferred Transactions total during that time?
View your reserved payments in the new Deferred Transactions report
Please note that there have been recent updates to the payments dashboard to provide sellers with more visibility into reserved Deferred Transactions funds. I recommend reviewing that article and the Deferred Transactions section of your Payments Dashboard.
Seller_B97zt6tLr10oO
the overall total is not correct. i've ran several reports and I keep getting a 10k ish difference
Seller_B97zt6tLr10oO
I'm not looking at deferred vs ready for payout. I'm looking at overall account balance. I've learned long ago ill get payed when I get payed as long as my overall total is correct.
Seller_kNnFgQK5jq3W2
I still seem to be having issues aswell, im off by alot more than 15K
not sure what's going on at this point and what action to take
KJ_Amazon
Amazon by its own words is lying.
Delayed transaction means just that. The entire transaction is delayed, not "Only the payment to the seller is delayed 2 weeks, not the fees paid to Amazon on that transaction, which Amazon will take from money already earned by seller. If the Net Proceed balance goes negative at the end of a pay period because of these delay's, we charge the credit card on file to to get that balance back to zero, so we Amazon get all the money.
Hello @Seller_cSYbFnG6zQju5.
This update was about a data latency issue that delayed updates to the Payments Dashboard. It did not affect the amount or timing of order payments, fees, disbursements, etc.
What is a deferred transaction?
Fees that are part of a customer order (such as Referral Fees and FBA Fulfilment Fees) are deferred along with the order payment and will be charged when the payment for the transaction is released. Fees such as Advertising and Shipping purchased through Amazon will continue to be charged directly to your account at the time of purchase or billing of the service.
Seller_kNnFgQK5jq3W2
I still seem to be having issues, my balance is off by alot
more than 15K, not sure what's going on here
but our money is just disappearing @Ricardo_Amazon
Seller_9U8MMSzm8FLgU
It has been several weeks, and I am now experiencing a significant five-figure shortfall in "missing" funds, much like many others in this situation. It’s extremely frustrating to see moderators repeatedly attempting to explain the issue to sellers who are fully aware of what’s happening but still have no resolution.
I am respectfully and genuinely requesting a direct response from an Amazon moderator to the following question—without deflection or unrelated explanations about “deferrals” or “latency”:
Will Amazon return the funds that are currently missing from our accounts?
KJ_Amazon
Hello @Seller_B97zt6tLr10oO Thanks for sharing that Case ID.
I recommend including more details in your support case about why you believe the information in the Payments Dashboard is incorrect.
I reviewed the details and do not see any discrepancies. Your current Deferred Transaction amount is accurate, which you can check against the deferred transactions total in the Reports Repository, or by clicking on the "Deferred Transaction" linked total on the Payments Dashboard.
Your current Net Proceeds as well as your previous settlement net proceeds/transfers match the net amount for the transactions for those settlement periods.
Please let me know if you provide any more details in your ongoing case that I can review. I can also open a direct case if needed.
KJ_Amazon
KJ_Amazon
Hello @Seller_5tlCr4Spn5nzh I recommend that you review the information provided about deferred transactions in the What is a deferred transaction? help page and learn about delivery date payment policy in the Payments based on delivery date help page.
You can also review the Transaction View in your Payments Dashboard to see which of your deferred transactions have reached their payment release date and are now counted towards your net proceeds.
KJ_Amazon
