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Seller Payment Dashboard Updates delayed
Hello Sellers,
We are currently experiencing an issue that is delaying updates to Payments Dashboard. Amazon Seller disbursements to bank accounts are not impacted. We are actively engaged in resolving this issue.
Thanks to all who brought this to our attention.
12/21 Update:
The issue causing increased data latency impacting Deferred Transaction Reports has now been resolved and the system is operating normally. Deferred Transaction Reports are now available via Reports Repository.
Thank you for your patience and we apologize for any confusion caused by the data latency issue impacting Payment Dashboard and reports.
12/19 Update:
Thank you to all sellers that have responded in this thread and related discussions. We have shared your updates and feedback with our partner team. That team has already resolved the issue causing increased latency for data availability on Payments Dashboard, Settlement Reports, and Date Range Reports and is now actively working to restore availability of the Deferred Transaction Report as its top priority.
Some of you have shared concerns on what you are seeing within the Payment Dashboard. We’d like to highlight that the timing of fee charges has not changed. Fees that are part of a customer order (such as Referral Fees and FBA Fulfilment Fees) are deferred along with the order payment and will be charged when the payment for the transaction is released. Other fees (such as Cost of Advertising, Inbound Transportation Charge and Shipping Services purchased through Amazon) will continue to be charged directly to your account at the time of purchase or billing of the service.
To learn more about payments and deferred transactions, check out the links below:
What is a deferred transaction?
Get a payment report - Learn how to review payments, sales, expenses, refunds, deferred transactions, and other settlement information using the Payments Dashboard
142 replies
Jim_Amazon
@Seller_EW3v0OzwnMKTM@Seller_ocWXA2GEIlt38@Seller_ShEjIiK61nFnr@Seller_7oNj5NceuVf3u@Seller_CCC8SLpaCyP85@Seller_vRMQhmahZIgAI@Seller_Dh9WMsnjnbws6@Seller_R6Pw3cjCRwLNP@Seller_l81bBlxbg8Qcv@Seller_v9CJTWgM12hzu@Seller_0xdtD36hDLHBC@Seller_cqxTjqPMQhnO0@Seller_31xuCwj8bminw@Seller_xlf3vF516IRli@Seller_aVD1PA1Unwr9o@Seller_kwCXBGxpjOn60@Seller_fyfhdbVujBDEi@Seller_rlMWJuKaNFYLX@Seller_RmBbUStupKbcK@Seller_Dmyj8NB6KbGUr@Seller_1MQuvr9aolGxm@Seller_wZN9FglHZ6rEU@Seller_gETCK5AeVKGVo@Seller_XmgJPERDY5voR@Seller_CiVAJ9HkkvOs3
I wanted to tag everyone that's commented in this thread to everyone to the update posted in the OP above!
If I missed anyone and you notice, please tag them.
-Jim
12/19 Update:
Thank you to all sellers that have responded in this thread and related discussions. We have shared your updates and feedback with our partner team. That team has already resolved the issue causing increased latency for data availability on Payments Dashboard, Settlement Reports, and Date Range Reports and is now actively working to restore availability of the Deferred Transaction Report as its top priority.
Some of you have shared concerns on what you are seeing within the Payment Dashboard. We’d like to highlight that the timing of fee charges has not changed. Fees that are part of a customer order (such as Referral Fees and FBA Fulfilment Fees) are deferred along with the order payment and will be charged when the payment for the transaction is released. Other fees (such as Cost of Advertising, Inbound Transportation Charge and Shipping Services purchased through Amazon) will continue to be charged directly to your account at the time of purchase or billing of the service.
To learn more about payments and deferred transactions, check out the links below:
What is a deferred transaction?
Get a payment report - Learn how to review payments, sales, expenses, refunds, deferred transactions, and other settlement information using the Payments Dashboard
Seller_0xdtD36hDLHBC
To be clear, most of use were not so concerned about the "data latency". It was the "payment latency" that caused us issues.
Look at the posts from @Seller_Dh9WMsnjnbws6and @Seller_R6Pw3cjCRwLNP and @Seller_l81bBlxbg8Qcvand @Seller_31xuCwj8bminwand several others that had their money held because the data wasn't available.
I know that the issue is "resolved". I hope that you can understand how important cash flow is to small businesses. We still have to pay our employees, and rent, and insurance, and utilities, and other bills. Making people wait 2 weeks to get paid and then another 2 weeks because of "data latency" is really a burden that should not be placed on your "selling partners".
Seller_B97zt6tLr10oO
I still seem to be having issues. Looks to be way off. Almost 10k
KJ_Amazon
Amazon by its own words is lying.
Delayed transaction means just that. The entire transaction is delayed, not "Only the payment to the seller is delayed 2 weeks, not the fees paid to Amazon on that transaction, which Amazon will take from money already earned by seller. If the Net Proceed balance goes negative at the end of a pay period because of these delay's, we charge the credit card on file to to get that balance back to zero, so we Amazon get all the money.
Hello @Seller_cSYbFnG6zQju5.
This update was about a data latency issue that delayed updates to the Payments Dashboard. It did not affect the amount or timing of order payments, fees, disbursements, etc.
What is a deferred transaction?
Fees that are part of a customer order (such as Referral Fees and FBA Fulfilment Fees) are deferred along with the order payment and will be charged when the payment for the transaction is released. Fees such as Advertising and Shipping purchased through Amazon will continue to be charged directly to your account at the time of purchase or billing of the service.
Seller_kNnFgQK5jq3W2
I still seem to be having issues, my balance is off by alot
more than 15K, not sure what's going on here
but our money is just disappearing @Ricardo_Amazon
Seller_9U8MMSzm8FLgU
It has been several weeks, and I am now experiencing a significant five-figure shortfall in "missing" funds, much like many others in this situation. It’s extremely frustrating to see moderators repeatedly attempting to explain the issue to sellers who are fully aware of what’s happening but still have no resolution.
I am respectfully and genuinely requesting a direct response from an Amazon moderator to the following question—without deflection or unrelated explanations about “deferrals” or “latency”:
Will Amazon return the funds that are currently missing from our accounts?
KJ_Amazon
Hello @Seller_9U8MMSzm8FLgU @Seller_kNnFgQK5jq3W2 @Seller_B97zt6tLr10oO and any other sellers asking about their current account balances.
Your best next step is to file a support ticket with detailed information about why you believe your Payments Dashboard is not showing accurate information. A screenshot of your Payments Dashboard > Statement View would be helpful, as well as recent disbursements.
Please include any details you believe show that funds are not being accurately represented. If you share the Case ID, I can ask our partner teams to review the details and provide additional information.
Seller_kNnFgQK5jq3W2
hey @KJ_Amazon
Thanks for getting back, the current case id is 16900977631
KJ_Amazon
Thank you for sharing that Case ID @Seller_kNnFgQK5jq3W2. I shared the details with our partner team, and we reviewed your transactions and Payment Dashboard, along with those of other sellers asking about their account balances.
1. The "Deferred Transaction" amount in the Total Balance section of the Payments Dashboard is experiencing delays. Our team is working right now to correct this, and I apologize for the continued inconvenience.
In the meantime, you can view your complete current deferred transactions total in the Reports Repository, or by clicking on the "Deferred Transaction" linked total on the Payments Dashboard.
2. The Net Proceeds amount is accurate. You can confirm this by reviewing the settlement period and checking the "View Transactions for this Period" link.
Thank you again for the information, and to all sellers for calling out these issues. Please let me know if you are continuing to see problems.
KJ_Amazon
Seller_B97zt6tLr10oO
Ticket # 16890055571 open since 12/22 without a response
Seller_5tlCr4Spn5nzh
My balance fluctuates every day now. It goes down in the morning and back up by evening. This is without shipping any orders or ad spend! What is really going on?
KJ_Amazon
Hello @Seller_B97zt6tLr10oO Thanks for sharing that Case ID.
I recommend including more details in your support case about why you believe the information in the Payments Dashboard is incorrect.
I reviewed the details and do not see any discrepancies. Your current Deferred Transaction amount is accurate, which you can check against the deferred transactions total in the Reports Repository, or by clicking on the "Deferred Transaction" linked total on the Payments Dashboard.
Your current Net Proceeds as well as your previous settlement net proceeds/transfers match the net amount for the transactions for those settlement periods.
Please let me know if you provide any more details in your ongoing case that I can review. I can also open a direct case if needed.
KJ_Amazon
KJ_Amazon
Hello @Seller_5tlCr4Spn5nzh I recommend that you review the information provided about deferred transactions in the What is a deferred transaction? help page and learn about delivery date payment policy in the Payments based on delivery date help page.
You can also review the Transaction View in your Payments Dashboard to see which of your deferred transactions have reached their payment release date and are now counted towards your net proceeds.
KJ_Amazon
KJ_Amazon
Can you please provide more details about what you are seeing on your dashboard?
Are you seeing your All Accounts / Total Balance repeatedly go down with no individual transactions or cancellations/refunds that would explain that change?
Seller_7Ei7ntto5WiRd
I have the same issue. All order going to “Deferred Transactions”
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