Countries
Read only
Downgrade professional to individual seller account
I just set up my seller account and selected Individual during the sign up process, but somehow ended up with a professional account.
I successfully downgraded from professional to individual right away, but was already charged 39.99 fee for professional account.
I am trying to find a way to contact Amazon seller support and ask for a refund, but I am unable to find a way to reach them.
When I click "Get support" under "Need more help?", I get back to the same "Help for Amazon sellers" page.
Please advise.
14 replies
Seller_y6m7pBgn2yRaq
Just an update: I was able to open a case with seller support, after I logged out, logged back in and tried to get help again.
Seller_WBnGS7Ix3XiDX
This happens to everyone. I have answered these throughout the years on the forums, wondering why they don't warn people that they will be charging their card regardless of what choice they pick. Pro or Indiv.
I'm not sure if they do this to make sure your card is good, to make sure they can charge on it, because we never want to think the worse in a big company.
You can put in for a refund, but it wont be immediate. It could take a month or 2 from what I read on here.
My quick word of advice is to be patient. Nothing happens quickly behind the scenes. I will say they must get hundreds of requests a day. Also, be patient, as your item might take time to show, & get sales. Good luck selling!
Seller_i6S8knzW6zU6Z
Hi @Seller_y6m7pBgn2yRaq,
In the help documentation Monthly subscription fee, under "Frequently asked questions", it states that you can get a refund if you:
- Haven't used any Professional tools or benefits
- Request the refund within 90 days of the payment date
Since you downgraded right away, it looks like you meet these requirements.
Hope you're able to get this sorted out soon!
Best regards, Michael
Seller_zM8NluYHNn6gw
[Moderator Edit: removed personal solicitations]
Connor_Amazon
Hi @Seller_y6m7pBgn2yRaq
I see that your subscription request refund was approved via case 17127235791. If you have any other questions let me know.
Best,
Connor
Similar Discussions
