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Request to remove the negative feedback case 17077207381
Hello team,
I'm facing an issue. The feedback manager didn't remove the negative feedback. Please review case 17077207381.
I'd like to clarify that we did ship the dress and updated the tracking number on Amazon on January 8th. This action was fully compliant with the timeframe specified on Amazon. We shipped the item in a timely manner. The negative feedback was based on a shipping delay that was unfortunately beyond our control. Our shipping partners encountered unforeseen circumstances, specifically severe weather conditions, which led to the delay.
Since shipment delays due to weather are beyond our control, we request that the negative comments be removed.
Please remove this for us. THANK YOU.
3 replies
Josh_Amazon
Hello @Seller_hzMW0nQNLWd4G,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand the situation you are experiencing with your feedback removal request. Thank you so much for providing all the information and the case ID. I have reviewed the case and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
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