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$1683.76 adjustment on small package. This is theft!
I got a $1683.76 adjustment on a small package that is 36"x3"x3" (tube). I ship small bamboo skewers in them with copper wrapped around them. I would not need a huge box and yet someone adjusted me claiming it is:
Carrier Audited Dimensions: 59.0 X 6.0 X 49.0 IN (185 pounds!)
This thing weighs like 1-2 pounds max!
I need someone to please help. I filed a case and the case number is:
15758057901
18 replies
Seller_DdmPiA1p1S2Wu
So sorry. These adjustments that happen are ridiculous! If UPS or FedEx or whoever has their system that drastically changes dimensions someone needs to physically check, not just assume it is correct when it virtually never is correct. Hopefully you can get it straightened out.
Seller_zGoDlPZLneGhF
Theft by the carrier and Amazon will be complacent to it.
Continues to happen to us as well, I report it to Amazon and the carrier, both tell me it isn't their problem and to contact the other party for further support, instead, I'll keep a tally for when the lawsuit is filed!
Keep a running tally, keep pestering the carrier (they are the ones who initiated the adjustment).
KJ_Amazon
Hello @Seller_KGxJ2rwIX5vJO. Thanks for sharing those details with us.
The best next step for you is to request through that support ticket that the dispute be escalated.
If you include photos of the package and other ASIN-specific details, that will help with the dispute.
UPDATE: I reviewed the adjustment information and determined that this carrier adjustment was for the return shipment.
Do you still have that return available for photos? Was the return sent in the same/similar packaging as your outbound shipment?
Also: the carrier-audited weight for the adjustment is the package's dimensional weight and not the actual weight. The dimensions and not the weight were the source of this adjustment and should be the source of the dispute.
KJ_Amazon
Seller_JNpMXcdRHNA4F
If the adjustment is on the return, how is this not billed to the buyer? Even with free returns, it should be conveyed to the buyer the same/similar packaging should be used or they risk being charged overage fees for weight/dim.
KJ_Amazon
Changes to shipping charge corrections for seller-fulfilled returns
Hello @Seller_JNpMXcdRHNA4F. Starting January 14, 2023, sellers became responsible for any carrier shipping correction charges on customer returns of seller-fulfilled orders caused by incorrect return label information.
As part of Amazon's policy early-2023 updates for return shipping, we updated the messaging buyers receive when returning items. As part of the return process, buyers are informed to:
- Use the packaging that the order arrived in or packaging with similar dimensions.
- Avoid using over-sized boxes or packaging.
- If the product required assembly, disassemble the item first.
Seller_5YZ33gHt9fwSD
AMAZON ， you cant just " buyers are informed to: " you need to force buyer to follow your return rules just like you forced seller on your rules, now buyer find a TV box to return a pair of shoes and seller needs to eat up $1000 adjustment,
how is that making any sense?
Seller_JNpMXcdRHNA4F
This is something the seller has no control over - we get back-billed if our weight & dimensions are wrong on shipping to our customers - there is no reason that this can't be done the opposite way as well.
Seller_5YZ33gHt9fwSD
you telling me when I am speeding on the highway but my boss is going to end up getting and paying for tickets, and there is no punishment to me. but I am "informed" to NOT to speeding , guess I do really care what you "informed" me to do? I literally do not care and I am going to bankrupt my boss with speeding tickets>
this is what happens. buyer is not following your "informed" rules and they do not get punishment , but seller is eating up all the costs, why would they NOT using TV box to return a pair of shoes.
Seller_kIukTwdhvntAp
"This thing weighs like 1-2 pounds max!"
As noted by the others, crazy adjustments do happen way too often. I do NOT use Amazon Buy Shipping for lots of reasons but one would be so these types of fights and disputes are direct and NOT through a third party like Amazon.
The other comment I would make is that to fight these you need EXACT information, not a "1-2 pounds max" guesstimate.
Pack one up and get the precise information --
the tube is 35 1/2 x 2 3/4 x 2 3/4 or 36 1/2 x 3 1/4 x 3 1/4
the package weighs 33 ounces and so on.
Not telling them exactly what it is lets them know that you really DON'T know and they can claim total ignorance.
KJ_Amazon
Hello @Seller_KGxJ2rwIX5vJO I am following up on your dispute for your recent shipment.
As I mentioned last week: this carrier adjustment was for the return shipment of the order.
Was the return sent in the same/similar packaging as your outbound shipment? Do you still have that return available for photos?
Seller_zFh2yK8Fq5oqa
Do not ship in a tube, for FedEx or UPS that is non standard packaging and will land you about a $20+/- surcharge. Put the tube in a box. That's probably what drew the audit then they hit you with the wrong surcharge.
Seller_8ClZEW0n7Nx2A
did you get a pickup receipt showing the weight
Seller_bgmcNFSQ8G693
The 185 Pounds would come from dimensional weight. So UPS is indicating a dimensional weight of 185 pounds on the dim of 59x6x49. Even if you put in 2 pounds dim weight overrides it. Still the dimensions are the messed up part as it sounds
Carrier Audited Dimensions: 59.0 X 6.0 X 49.0 IN (185 pounds!)
This thing weighs like 1-2 pounds max!
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