@Seller_SBIjJooGeXSQ6@Seller_guPeMXBrBxqyU

Hi, I'm trying to upload a product document for a listing. Amazon has moved the option of uploading Product Documents from Catalog tab to flat file as per this help page - https://sellercentral.amazon.com/help/hub/reference/GZJNHR2M4GDNM3Q3

However, the flat files are NOT UPDATED with the "Safety & compliance or Compliance" columns/attribute. In the flat files, there's just no option to add product document's link. So, I've manually added the product document via edit details under "Compliance Media" in the Safety & Compliance tab. However, my product document is not reflecting on the detail page.

This asin has 3 skus and I updated the document on all skus, still no success.

I've created couple of cases in this regard but in vain. 15158502631 and 15269293631

Please look into this and fix asap.

Amazon USA compliance review process has been really really slow. We have submitted our compliance documents last June 2024 so this is going on for almost 4 months now. Initially, we have 6 child ASINs that was pending review - same product, same category just different color variations.

So, 5 of those child ASINs got approved last month and 1 ASIN is still pending and its already Oct 2024. Nobody in seller support has followed me up on this and I have numerous case IDs opened about this matter. Please help. Thanks

Case ID:

16020005501

15488548981

Hopefully a mod can help.

We had this tested at an applicable lab - Amazon Canada and UK approved. I have even uploaded a document from the lab showing these line items are N/A

Amazon US asking for items that just have nothing to do with the product which only has one plastic piece.

They ask for:

• ASTM F963 - 23- 4.3 Toxicology

• ASTM F963 - 23- 8.13 Moth Activated toy

• ASTM F963 - 4.14 / 8.23 Toys with cords, straps and elastics

• ASTM F963 - 4.20 Pacifier

• ASTM F963 - 4.22 Teether

• ASTM F963 - 4.23 Rattle

• ASTM F963 - 4.25 Battery Operated Toys/Electrical Operated Toys

• ASTM F963 - 4.27 Stuffed and Beanbag-type toys

• ASTM F963 - 4.29 Art Materials

• ASTM F963 - 4.34 Balls

• ASTM F963 - 4.38 Magnets

99% of these items arent even in the scope of our product that has one plastic piece. Its like they are just asking for random items.

Small business just trying to launch our product.

I even re-uploaded the cpc certificate with these items as we had the lab just throw them on anyways even though it makes no sense Amazon is asking for them to be included.

Can someone help me with this open case ids:

16629960771 and 16629757061 (two versions of product)