There is lot of jealousy and fake reviews going on the Amazon.
Some sellers intentionally ask their friends to buy products from their competition, and then give a bad review to their competition.
We recently received an order for quantity of 6, and were worried in advance that it will result in bad review with all kinds of fake scenarios.
This reviewer is saying that we are selling fake products, and they received only 5 items. We made 100% sure that quantity was 6 when we shipped.
Problem is that there is no way in finding that these reviewers are fake. They accomplished in damaging our reputation, and also will succeed in getting the refund.
Majority of the customers are genuine customers, and they always give fair review.
We received lot of good reviews from other customers for same product.