Fake Product Reviews
We launched a new product recently and have been receiving fake product reviews in an effort to hurt our sales/listing that appears to be from a competitor.
We have reported these reviews & emailed the team to handle and so far we have had 2 removed but as we remove them the "competitor" continues to send fake reviews. We currently still have 4 fake reviews that need to be removed and we haven't had any update within the past 3 weeks.
@SEAmod- Could you please help us look into these?
9 replies
Seller_PEfIG6Anhf50b
@Atlas_Amazon- Hello - Could you please review our situation? We have received 7 total fake reviews now and have had 3 removed but Amazon continues to allow the fake ones to come through.
Seller_PEfIG6Anhf50b
@Dougal_Amazon - Hello - Are you able to review and help with our situation?
Cooper_Amazon
Good Morning @Seller_PEfIG6Anhf50b,
When reviewing your post, I see that you reviews are related to your account in Amazon Mexico, and this forums is for issues related to the US Amazon store. If possible, please post this question in our Amazon Forums in Mexico, that way, the team in charge of moderating the forums will be able to provide you with the respective support.
Why do I consider this is related to the MX Store?
Because I found the case you opened with Selling Partner Support ending in 8841 back August 25th, 2024.
What should you do if your issue is related to the MX Store?
You can post this same exact question in Amazon Forums MX but going to the upper right hand corner of the forums and switching to Mexico:
Please make sure you share your Selling Partner Support CASE ID, that way the Community Managers can begin investigating quicker and can follow up with you accordingly. Thank you for understanding.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Afternoon @Seller_PEfIG6Anhf50b,
Apologize for the delay on getting back to you. I have escalated CASE ID 15974878391 to our product review team to take a look at your feedback. I cannot guarantee the product reviews will get removed but it doesn't hurt to get a second pair of eyes to take a look the situation. The team should get back to us within the next few business days. I look forward to following up with you soon.
Hope you have a great rest of the week.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_PEfIG6Anhf50b,
I wanted to follow up with you to let you know, at this time the team has finished their review of the reported reviews. While I cannot provide specific updates, any changes to your product reviews can be seen on your product's review section of the detail page.
Thank you for your understanding and have a fabulous rest of your Friday!
Cheers, Cooper_Amazon
