Customer opened a return request, she got a label, and shipped it, the label shows activity leaving a UPS facility and arriving at another, but no tracking for 7 days now and I have not gotten it back. What can I instruct the buyer to do? It was over $100 the order, so it was not refund at first scan. The refund falls on me. Do I have them file an a to z claim or what?

Hello,

I sent 30 qty X product for fba inventory. Boxes has been arrived to warehouse and now at receiving process. But today, i noticed that some may have been packaged with the wrong product contents. So in this case, all products need to be opened and checked. What do you recommend me to do in this situation?

We just received a returned shipment from UPS for an order. Here is what the tracking information stated:

UPS tracking states "Package returning to seller because recipient is an unknown person or has unknown address.

Package held by carrier because recipient is an unknown person or has unknown address. Please contact the carrier to update your address information."

Before I contact the customer, I wanted to find out what we can do? Can we get a refund for the shipping label purchased through Amazon? What can I tell the customer? Can I resend it if they give me an accurate address and charge for the 2nd shhipment? This is the first we have experienced this.