A customer wants to return an item for a refund. I told her to ask Amazon for a prepaid return label. She says she is unable to print a label and wants me to send her a prepaid label by mail. This conversation is all through Customer Support. Am I required to do this?

Hello,

Got a return request (Auto-Authorized) and customer wanted prepaid label, could not print one on Amazon. I would like to refund the amount of the shipping label to the customer but cannot figure out how to do so without issuing a refund for the product (I sent a replacement product).

Also, how can I see if Amazon billed me for a prepaid return label?

Thanks!

I had a customer order 3 separate orders for safe accessories. They didn't fit her safe so she requested a return on all three of them. She then reached out to Amazon and asked for a single return label so she didn't have to ship them back separately (we shipped them to her all together). Amazon sent me the message asking me to provide a return label. So I did. Now I have the items back and I am going to process the return and I am concerned I am going to get charged for the return labels even though they were never used. When I look at the return page it allows me to charge her for the label and it shows the label cost. Any insight?