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Linked Account suspension
My account is deactivated due to linked account. But the account which is linked not belong to me or I have no idea. I just want to reactivate my original account. I have contacted multiple times but no proper solution is suggested. Kindly help me resolve my issue.
8 replies
Seller_rI7BZIczK8iAC
The proper solution Amazon suggested you is to find the owner of this accunt and to ask him to fix this account. There is no other or better solution.
Maybe you attempted to create a seller account years ago? Maybe someone of your friends or family?
Maybe did your hire a VA and one of his customer's account is suspended?
Maybe you logged in your seller account using a wifi used by another seller?
YOU have to identify this related account. You have no idea? You can not sell on Amazon.
Seller_XLEN1All2DdmL
Hello,
Firstly, you need to find the reason why your account is considered linked account. There can be many reasons for this, such as the receiving bank account, phone number, email address, network environment, ip address, etc. Then, you need to think carefully about whether you've ever had a risky operation of your account. If you're sure everything's okay, you can prepare your identity, company information and appeal to amazon. There should be a choice is [I don't know the other one account and it doesn't belong to me]. It would be helpful to see articles about other people's experiences with appealing linked accounts.
Bset Regards
Atlas_Amazon
Hello @Seller_xnPxAXVgAVKvW
Thank you for the information provided regarding the current issues impacting. I understand that you do not recognize the account, but as mentioned in the thread, our team will require an explanation to be provided regarding the association identified.
Have you ever utilized any kind of third party service or assistant with the operation of your account? Has anyone ever had any kind of access to your account?
Our team will have identified a connection between your account and the one provided in the notification. If you find that this is an active association, then you will need the other seller to resolve their account concerns.
If you find that you were previously associated, you would need to provide documentation to show the timeline and services that were provided to you. If the information provided cannot be verified, our team will reject your submission.
We do encourage you to continue to refer to this thread for any updates or other details you would like to share.
Best,
Atlas
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