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Amazon lost my entire shipment and refused to compensate !
We are a seller from Taiwan. We shipped an entire pallet (containing a total of 268 units) using FBA on May 15, 2024. The shipment was delivered via sea freight to Amazon’s SMF3 warehouse on July 12, 2024, and we received Appointment Information from Amazon confirming that our shipment had been received.
However, as of today, the “Units located” for this shipment still show as 0! We began contacting Amazon in September 2024, and they informed us that an investigation would be conducted. During this period, we have followed all their requirements, providing the packing list and proof of delivery. On December 6, 2025, Amazon informed us that the investigation had been completed, but the customer service team claimed there was no record of the shipment being received and refused to compensate us!? They also stated that no further appeals related to this claim would be considered. I’m wondering—why would they send us Appointment Information earlier, confirming receipt of the goods, if they now claim they never received it? Despite providing additional proof and repeatedly requesting updates, we have received no further response, and the case status remains “Pending Amazon Action.”
I can’t help but wonder if warehouse staff or supervisors at Amazon are stealing goods to resell for their own benefit, knowing they can simply claim the items are “lost” without facing any liability or responsibility for compensation. If this is the case, it would be an incredibly profitable scheme for them, while sellers like us are left completely powerless with no way to fight back.
Shipment ID: FBA180VC6ZPX
Case ID: 16647867331
17 replies
Bryce_Amazon
Greetings, and thanks for your patience while our team worked to review your thread. I investigated your Seller Support case, and as a result, I have escalated this to our internal team. They will review and reach out t o you via a new case number, or they may share information with me to pass directly to you. Either way, you will hear from me as soon as I have more.
- Bryce
Seller_ypggk3pkKvAtu
Hello! The same thing happened to us. They lost our stuff last September and keep denying our claims! Want to see if there was any resolution for you?
Seller_LBJEgggOBqgpk
Here happened the same case!! Amazon is totally untrustable, they lost whole shipment and refuse to compensate due to high value of the goods.
As soon as we received the notice from Amazon(28 NOV, 2024) that they have received the goods and wait for counting, we also opened 2 cases to push them count the goods, but only receive reply that the goods is in their warehouse and need time to count, so let's wait patiently. But we have been waiting for 4 month, they still count nothing.
CASE: 16965149021, When we open case to claim Chandrika, a member of the leadership team totally deny that they have received the goods and refuse to do any compensation, what a ridiculous excuse! Though i provided proof of delivery and Amazon notice of receiving, and other sellers shipment ID in the same truck.
My listing is dead due to their fault, we already suffered much loss, but Amazon still keep silent.
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