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FWA4 LOST SHIPMENT
Anyone also encountered shipment lost in FWA4? There is absolutely no help from Amazon of course.
1 reply
Bryce_Amazon
Hey there @Seller_1JdOknB4bfKJl,
Have you requested an investigation into this shipment from the Contents tab in Seller Central? You will need documentation in order for the investigation to be successful.
Amazon requires both proof of inventory ownership and proof of delivery to be submitted with the research request:
Proof of inventory ownership: this will help identify any potential discrepancies that may have occurred. Examples of acceptable documents for proof of inventory ownership include an invoice from a supplier, receipt from another seller, or signed packing slip only if you are a manufacturer.
If you use an invoice as the proof of inventory ownership, the following information must be provided:
- Date of purchase
- Product names matching the missing products
- Quantity purchased
If you are the manufacturer, you can send a copy of the signed packing slip as proof of ownership. The packing slip must include the following information:
- Packing list date
- Shipment or purchase order ID
- Product names of the missing items
- Quantity shipped
- Manufacturer signature or stamp
Proof of delivery: For LTL or FTL shipments, a bill of lading showing the number of boxes in the shipment and the total weight when it was picked up by the carrier. The document must be stamped by Amazon confirming that the shipment was received and signed for at the fulfillment center. Your carrier should have a copy of this document. This information helps verify that the entire shipment was picked up and shipped as expected.
If you have opened an investigation, let me know the associated case number and I'll be happy to investigate this further.
- Bryce
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