This is very frustrating, I was notified that Amazon received 0 units of a shipment sent from AWD to FBA, and they are asking for proof of delivery to FBA?? Not sure what I should do.

We have found discrepancy in Multi-shipments ( List Given Blow ) which was automated from AWD to FBA. There is a discrepancy of Multi-units. How i filling a case for discrepancy issues in AWD Shipments to FBA without Proof of delivery.

I contacted Seller Support with my questions about the shipments Proof of Delivery Documents ( Case Id : 17078097661 ) and Asked Why Amazon has been requesting Proof of delivery (Less than truckload (LTL)), however, we do not have the POD for such shipments, as AWD takes care of all the shipping appointments, details, etc. Please help us with the following shipments:

FBA18NRJ99T0

FBA18S6DZQCK

FBA18Q6TP7YQ

FBA18QBKG775

FBA18R0G21B2

FBA18PHX83WB

FBA18NWHCYV4

FBA18NRLJBP4

Thanks

We have inventory in AWD that went through AGL and non AGL carriers over a period of time. The discrepancy in reimbursement is coming from units going from AWD to FBA. For instance, we shipped inventory from AWD IUSJ to VGT2. It was not delivered fully. Some quantity was not recieved. However, this inventory went from AWD warehouse to Amazon FC location. So In such cases when I open a case I am asked to provide proof of purchase or proof of delivery, and other supporting documents for this shipment. I did provide them and they closed the case saying that the documents provided were not sufficient. The problem is that this inventory was shipped from AWD itself. Where is it getting lost? Is anyone else facing the same issue?