AWD to FBA automated shipment discrepancy ( AWD TO FBA Proof of Delivery Requesting Issue to Open The Cases )

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Seller_cgv35IDO5cTGJ

AWD to FBA automated shipment discrepancy ( AWD TO FBA Proof of Delivery Requesting Issue to Open The Cases )

We have found discrepancy in Multi-shipments ( List Given Blow ) which was automated from AWD to FBA. There is a discrepancy of Multi-units. How i filling a case for discrepancy issues in AWD Shipments to FBA without Proof of delivery.

I contacted Seller Support with my questions about the shipments Proof of Delivery Documents ( Case Id : 17078097661 ) and Asked Why Amazon has been requesting Proof of delivery (Less than truckload (LTL)), however, we do not have the POD for such shipments, as AWD takes care of all the shipping appointments, details, etc. Please help us with the following shipments:

FBA18NRJ99T0

FBA18S6DZQCK

FBA18Q6TP7YQ

FBA18QBKG775

FBA18R0G21B2

FBA18PHX83WB

FBA18NWHCYV4

FBA18NRLJBP4

Thanks

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3 replies
Tags:FBA, Fulfillment, Fulfillment center, Lost shipment
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KJ_Amazon

I shared that information with our partner team for their review and investigation.

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Seller_cgv35IDO5cTGJ

FBA18NRJ99T0

FBA18S6DZQCK

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The units were fully received by the FBA fulfillment center for the shipments : FBA18NRJ99T0 and FBA18S6DZQCK. No further action is required for these shipments.

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Seller_cgv35IDO5cTGJ

FBA18Q6TP7YQ

FBA18QBKG775

FBA18R0G21B2

FBA18PHX83WB

FBA18NWHCYV4

FBA18NRLJBP4

View post

Our partner team opened up direct cases with you for the remainder of the shipments:

  • FBA18Q6TP7YQ 17195702181
  • FBA18QBKG775 17197502821
  • FBA18R0G21B2 17197334251
  • FBA18PHX83WB 17197304791
  • FBA18NWHCYV4 17197639101
  • FBA18NRLJBP4 17078097661

The team requested that you provide proof of ownership documentation so they can continue their investigation of missing units for replenishment shipments from AWD to FBA. The documentation can be original invoices from the supplier or manufacturer and must include the following information:

  • Date of the purchase
  • Product names of the missing items
  • Quantity purchased
  • Full name and address of the invoice issuer
  • Full name and address of the buyer (seller)

If you are the manufacturer, you can send a copy of the signed packing slip, in non-editable format. Please let me know when you have provided this information or if you have more questions.

KJ_Amazon

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