Hello, I'm a new seller and a handmade seller. I craft my product by myself.

I recently got an email that my account has been deactivated and requires submission of business documents.

I have submitted my business document, personal identification document and partnership document with DHL for shipping my products.

But I keep getting negative feedback from Amazon team, please how I can resolve this issue and get my account reactivated.

Thank you.

So my account got deactivated on December 11 for virtual verification on Amazon US but the thing is I applied for the Italy market as I intended to sell on amazon.it marketplace but somehow I also got registered for the US marketplace and on the US marketplace I got deactivated for virtual identity verification over a video interview.

Now, as I was only using my account on the Italy marketplace, there I got a performance notification that my Italian account is deactivated because of my other account and I should first reactivate that other account (same account in the US marketplace) but it wasn't mentioned in the notification that my US account was the main culprit, so I spent about a month finding that main culprit account because I didn't even knew that I had US marketplace activated.

SO after finding this out, I went to the US marketplace and there were multiple issues there, first I resolved the charge method issue, then I resolved the deposit method issue, and at last, I found out that my account was deactivated because Amazon wanted to do a virtual identity verification in the US marketplace. So in the performance notification on my US marketplace I went to the link where I was supposed to book the interview slots and I booked 3 slots in January. But unfortunately Amazon didn't invited me for the interview on any of the slot days, so now I am stuck with a deactivated account because I can't book the interview slots again.

PLEASE HELP @Seller_4GjtS9k0cnHHv @Seller_pAPBCLhysbW5T

Good Afternoon, I was sent an email to register for an virtual verification interview. I registered 3 preferred dates last week but have yet to receive a confirmation email of when my interview will take place?