AWD to FBA units not received - Reimbursement error
We have inventory in AWD that went through AGL and non AGL carriers over a period of time. The discrepancy in reimbursement is coming from units going from AWD to FBA. For instance, we shipped inventory from AWD IUSJ to VGT2. It was not delivered fully. Some quantity was not recieved. However, this inventory went from AWD warehouse to Amazon FC location. So In such cases when I open a case I am asked to provide proof of purchase or proof of delivery, and other supporting documents for this shipment. I did provide them and they closed the case saying that the documents provided were not sufficient. The problem is that this inventory was shipped from AWD itself. Where is it getting lost? Is anyone else facing the same issue?
AWD to FBA units not received - Reimbursement error
We have inventory in AWD that went through AGL and non AGL carriers over a period of time. The discrepancy in reimbursement is coming from units going from AWD to FBA. For instance, we shipped inventory from AWD IUSJ to VGT2. It was not delivered fully. Some quantity was not recieved. However, this inventory went from AWD warehouse to Amazon FC location. So In such cases when I open a case I am asked to provide proof of purchase or proof of delivery, and other supporting documents for this shipment. I did provide them and they closed the case saying that the documents provided were not sufficient. The problem is that this inventory was shipped from AWD itself. Where is it getting lost? Is anyone else facing the same issue?
12 replies
Topher_Amazon
Hi there @Seller_cmltYTqxcVy7L,
Our initial research finds that FBA17LP0ML07 was sent using AGL directly to FBA in the CA Marketplace and is not a replenishment shipment from AWD to FBA. Can you confirm if this is the correct shipment and if not provide the IDs in question so we can dig into those as well?
Topher
AWD to FBA units not received - Reimbursement error
We have inventory in AWD that went through AGL and non AGL carriers over a period of time. The discrepancy in reimbursement is coming from units going from AWD to FBA. For instance, we shipped inventory from AWD IUSJ to VGT2. It was not delivered fully. Some quantity was not recieved. However, this inventory went from AWD warehouse to Amazon FC location. So In such cases when I open a case I am asked to provide proof of purchase or proof of delivery, and other supporting documents for this shipment. I did provide them and they closed the case saying that the documents provided were not sufficient. The problem is that this inventory was shipped from AWD itself. Where is it getting lost? Is anyone else facing the same issue?
AWD to FBA units not received - Reimbursement error
We have inventory in AWD that went through AGL and non AGL carriers over a period of time. The discrepancy in reimbursement is coming from units going from AWD to FBA. For instance, we shipped inventory from AWD IUSJ to VGT2. It was not delivered fully. Some quantity was not recieved. However, this inventory went from AWD warehouse to Amazon FC location. So In such cases when I open a case I am asked to provide proof of purchase or proof of delivery, and other supporting documents for this shipment. I did provide them and they closed the case saying that the documents provided were not sufficient. The problem is that this inventory was shipped from AWD itself. Where is it getting lost? Is anyone else facing the same issue?
AWD to FBA units not received - Reimbursement error
We have inventory in AWD that went through AGL and non AGL carriers over a period of time. The discrepancy in reimbursement is coming from units going from AWD to FBA. For instance, we shipped inventory from AWD IUSJ to VGT2. It was not delivered fully. Some quantity was not recieved. However, this inventory went from AWD warehouse to Amazon FC location. So In such cases when I open a case I am asked to provide proof of purchase or proof of delivery, and other supporting documents for this shipment. I did provide them and they closed the case saying that the documents provided were not sufficient. The problem is that this inventory was shipped from AWD itself. Where is it getting lost? Is anyone else facing the same issue?
12 replies
12 replies
Topher_Amazon
Hi there @Seller_cmltYTqxcVy7L,
Our initial research finds that FBA17LP0ML07 was sent using AGL directly to FBA in the CA Marketplace and is not a replenishment shipment from AWD to FBA. Can you confirm if this is the correct shipment and if not provide the IDs in question so we can dig into those as well?
Topher
Topher_Amazon
Hi there @Seller_cmltYTqxcVy7L,
Our initial research finds that FBA17LP0ML07 was sent using AGL directly to FBA in the CA Marketplace and is not a replenishment shipment from AWD to FBA. Can you confirm if this is the correct shipment and if not provide the IDs in question so we can dig into those as well?
Topher
Topher_Amazon
Hi there @Seller_cmltYTqxcVy7L,
Our initial research finds that FBA17LP0ML07 was sent using AGL directly to FBA in the CA Marketplace and is not a replenishment shipment from AWD to FBA. Can you confirm if this is the correct shipment and if not provide the IDs in question so we can dig into those as well?
Topher
