Sent UPS package with Amazon buy shipping/veeqo. Package was lost and i filed claim with UPS. UPS approved the claim and sent the claim check to AMAZON, said it is an AMAZON account, but AMAZON Tells me that it is my account and I should receive the check.

UPS said it went to Amazon, and Amazon should sent it to me? What do I do, how do I receive the claim check? I paid for the shipping, it is our return address on package. So why is it going to Amazon? US Postal Service sends claims checks directly to us for lost package. How do i get the check?

Hello,

A customer returned a package through UPS (the tracking ID number is 1ZH92F629026889805).

The package is lost in transit to our location.

We called the dedicated UPS line for Amazon Sellers at 1-800-711-5914 and opened a lost package claim with UPS (Claim number: C-0283881901). They said that they closed the investigation because Amazon is the Shipper of Record.

Then, we opened a support case with Amazon (17021612591), but they said to opened a Shipping Claim with Amazon Shipping, which is not the case because the package was shipped via UPS.

We have not received the item, yet we were charged with the refund to the customer. And we have not being reimbursed for the lost package.

How can we get more help?

Thank you!

Really need help from a MOD please. Customer returned a package via UPS with a prepaid label through Amazon but the package was lost before it arrived. We filed a claim for the lost package with UPS and the claim was approved but the claim was paid out to Amazon. We contacted Amazon and was told that we need to contact UPS so we called UPS again and they said no that we need to contact Amazon. It keeps going back and forth. We checked here on the forums and tried different ways but it does not seem to work. Case Log ID 15613093751.