Where is my UPS Paid Claim
UPS lost my return package and I filed a claim and they paid the claim amount to Amazon, but Amazon claims they don't have the money. Where is my money?!
0 replies
KJ_Amazon
Hello @Seller_4NXta8t0EBA1L
Thanks for checking in abou8t that UPS Claim.
Have you contacted the UPS phone number for Amazon sellers?
1-800-711-5914 is the phone number designated for Amazon sellers, and the UPS personnel on the receiving end are specifically trained to handle claims requested by Amazon sellers. Please call that number with your issue and request that they issue you the claim amount.
If UPS does not settle the claim directly please obtain the following information from UPS and submit it in a support case to Amazon support:
- UPS claim number
- UPS tracking id
- UPS Agent Name or ID.
- Your contact email and/or phone number, with business name and full mailing address to where claims payment check should be sent
Seller_SJRMV3s4mNrFA
Oh look, another Amazon revenue stream...
Seller_24FzucbyGtgZS
If you used Amazon's account for shipping via UPS forget about making any claims and getting paid.
Amazon will NOT help you. Chalk it up as a business loss and move on.
Seller_4HsL3GZbyDLea
Amazon's hope is that us sellers (they know we are all time constrained and over-worked) hope we just give up and not follow through. Amazon probably makes tens of millions in extra revenue each year from sellers who just feel exhausted and defeated.
Perfect system for Amazon.
Seller_lCX40xAkSs1xm
No, Amazon keeps that money. You need to link your own UPS account to have access to claims.
