I have been selling on amazon globally since two years and my account health page has no voilation reported. Amazon claimed i have voilated policy of amazon and sold unauthentic product. All of my listing's title and description has clear information about my product as we customize products according to customer's choice.

I received email that my account deactivated, then Amazon asked to provide document proof and i provided the same to amazon but they are not satisfied and my account is deactivated. I have same listings/products selling which i have been selling since 2 years and now they are unauthenic.

Amazon conducted internal verification and holding my funds which even after video call not released to me, for which they have no right to hold those funds as they are generated through my business/products and i have paid amazon its share in shape of fee.

Now after video call i received an email that my funds are not going to release and will be held by amazon. Why amazon is going to hold those funds where they did not provide internal verification report to me claiming that i am selling unautentic product.

I need my funds back which are more than $3000.

On December 17, 2024, I requested a disbursement of $2,900.

Shortly after, I received a message from Amazon stating that a levy had been imposed on my account. Due to this, my disbursement was canceled.

As of today, Amazon has not released any funds to me. Although the levy has been lifted, I am still unable to disburse my funds, even though I am actively accumulating sales.

No one can seem to tell me any information and my case has been sent to multiple people on their “Internal Team”.

I am now at risk of defaulting on multiple bills and haven’t paid my employee. Why can’t I get an answer?

Hi Amazon,

I hope you very well.

I have been talking to the live chat team daily and my issue has not been resolved yet,

I was given a wrong Case ID 15425498081 last time which does not show up on my Amazon selling Account.

This is the case ID 15778468321 on which I detailed my case.

I am writing to appeal the withholding of my funds for more than 57 days. As a loyal Amazon seller, I have always made sure to provide excellent service to my customers and to comply with all Amazon policies and procedures.

My Amazon account has been in good standing since I started selling on Amazon, and I have never had any issues with my account or transactions. However, I have recently noticed that my funds have been withheld for over 57 days, and I am deeply concerned about the financial impact this is having on my business and personal life.

As a small business owner, I rely on the funds from my Amazon account to support my business and personal expenses. The continued withholding of my funds has caused financial hardship for me and my family, and I am struggling to make ends meet as a result.

Last Funds Transaction Amazon on hold $306.24. Since then I have not received this amount.

I appreciate your time and attention to this matter, and I hope that we can resolve this issue as soon as possible.

Thank you for your consideration.

Sincerely,

Muhammad Usman Ghani.