product charges not showing up on payment dashboard

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Country changed
user profile
Seller_gRLsgzj0PMVVM

product charges not showing up on payment dashboard

i need help with this, ive been selling for about two weeks and the product charges still not showing up on the payment dashboard

9 views
2 replies
Tags:Account Health, Seller Support
00
Reply
0 replies
user profile
Seller_i6S8knzW6zU6Z

Hi @Seller_gRLsgzj0PMVVM,

I understand it can be frustrating when product charges aren't showing up where you expect them. As a new seller, what you're seeing is actually part of Amazon's standard payment process.

According to the "Payments based on delivery date" help page (link), your product charges will initially appear as "Deferred transactions" on your Payments Dashboard. Under the section "How long are funds reserved?", it explains that Amazon holds funds until:

  • Your shipments are delivered to customers
  • Plus 7 days after delivery (they call this the "DD + 7" reserve policy)

For instance, if a customer receives their order on February 4, those funds would typically become available around February 11.

Want to check when your funds will be released? Here's what you can do:

Go to Payments > Transaction view, filter for "Transaction status: Deferred transactions" and click Update. The help page mentions this under "What happens when delivery date reserves are applied to my account?" - it'll show you all your transactions and their expected release dates.

Hope this helps explain what's happening with your product charges! Let me know if you have any other questions.

Best regards, Michael

21
Follow this discussion to be notified of new activity

Similar Discussions

user profile
Seller_zN5oobpGFezcT
user profile
Seller_JNpMXcdRHNA4F
user profile
Seller_WgUTljIN9HSRK