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Order payments aren't showing up on my Payment Dashboard
Good morning
My orders from November 1st & 2nd of 2024 aren't showing up on my payment dashboard. They're showing up in my Manage orders. My dashboard shows zero orders. CAN SOMEONE PLEASE HELP
10 replies
Seller_PGaRMB3FZ7lGN
I am having same problem here. "Deferred" is the transaction status since 10/29. Also negative reimbursement instead of positive started seeing it last payment.
Connor_Amazon
Hi @Seller_zN5oobpGFezcT
Deferred transactions policy was updated, for some orders (invoiced) can take 30-45 days before you can see a payment, you can see the policy here:
We also had a news article that came out mid-October that goes over viewing your reserved payments in the new Deferred Transactions report.
I hope this helps,
Connor
Seller_5zirA8LTWMDMD
We have this too! Basically from November 1 - current. We've sold about $5000 however Amazon shows $144 in sales! I called and help center said that they implemented a new policy and we should have gotten an email in August or September that they are holding order payments for 7-14 days to see if the customer returns them.
Seller_IfGVebYulQ22i
Same here. I'm not seeing my recent sales show up on my payment dashboard like I typically do.
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