Order payments aren't showing up on my Payment Dashboard

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Seller_zN5oobpGFezcT

Order payments aren't showing up on my Payment Dashboard

Good morning

My orders from November 1st & 2nd of 2024 aren't showing up on my payment dashboard. They're showing up in my Manage orders. My dashboard shows zero orders. CAN SOMEONE PLEASE HELP

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10 replies
Tags:Seller Central
30
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10 replies
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Seller_PGaRMB3FZ7lGN

I am having same problem here. "Deferred" is the transaction status since 10/29. Also negative reimbursement instead of positive started seeing it last payment.

20
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Seller_5YZ33gHt9fwSD

see any problem solved???

00
user profile
Connor_Amazon

Hi @Seller_zN5oobpGFezcT

Deferred transactions policy was updated, for some orders (invoiced) can take 30-45 days before you can see a payment, you can see the policy here:

https://sellercentral.amazon.com/help/hub/reference/GLRNLZDAKHDBBVBY?ref=nslp_at_G23LRJZJM7VH4UZ8_en-US_nslnk_4_GLRNLZDAKHDBBVBY

We also had a news article that came out mid-October that goes over viewing your reserved payments in the new Deferred Transactions report.

I hope this helps,

Connor

03
user profile
Seller_5zirA8LTWMDMD

We have this too! Basically from November 1 - current. We've sold about $5000 however Amazon shows $144 in sales! I called and help center said that they implemented a new policy and we should have gotten an email in August or September that they are holding order payments for 7-14 days to see if the customer returns them.

10
user profile
Seller_IfGVebYulQ22i

Same here. I'm not seeing my recent sales show up on my payment dashboard like I typically do.

10
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