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Pending Orders - Dec 24-25
Why I noticed in my USA seller account that from Dec 24-25, I have got a lot of pending orders. This is unusual to us.
we are using FBA
9 replies
Seller_CW0P5hgbsiqWX
It is not unusual if an unsavory competitor wants to hold back your product from sale. You cannot see the buyers name, but when a product is placed in the potential buyer's cart, it is taken out of your inventory. They don't have to buy the product. It just sits there for about 10 days. When the sale disappears, you have to remember to place it back in inventory.
Seller_3rl36AElHRHUP
noticing same here always a lot of pending but Dec 25th we actually had no FBA orders get out of pending must be back logged on shipping is all I can think as they only have pending and completed really in FBA. Couple tricked in today hoping more do soon.
Seller_rI7BZIczK8iAC
Like everywhere in the world, also at Amazon there is CHRISTMAS. And guess what? They don't work on Christmas, just like the most other employees in the country. Nor do the shipping companies.
Christine_Amazon
Hello @Seller_WgUTljIN9HSRK
Christine here from Amazon Forums.
Thank you @Seller_CW0P5hgbsiqWX for addressing this concern.
I also would like to let you know some of the most common reasons for orders being in pending status:
- Amazon has been unable to obtain authorization for the buyer's credit card.
- The buyer selected convenience store payment but hasn't completed the payment.
- For an FBA order, the buyer has qualified for free shipping and the order is waiting for all the order items to be gathered.
- For an FBA order, if the order is for multiple items, but one item is out of stock. Even if Amazon chooses to divide the order and send the in-stock FBA Units, the order will still show pending status.
- For Subscribe & Save deliveries, orders are placed several days before a customer’s upcoming delivery date to align subscription sign-up orders with the customer's weekly or monthly Subscribe & Save delivery date and to ensure that inventory is reserved for upcoming deliveries.
You can check more information in the link below:
Christine.
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