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Why are we being charged for buyer faulted return postage ? Safe-t claims denied
Over the last 3 months we have been repeatedly charged for postage on buyer faulted returns such as No longer needed , ordered by mistake, and better price available. We do not offer free shipping or free returns. We file Safe-t claims for these orders and we are denied over and over. Has there been a change in policy? I check the Amazon chart for who pays for the returns on these return reasons and it still shows Buyer. Can a mod please explain?
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Seller_jBMfqt7iaNhLO
Here is an example order 113-4154227-0005858
Seller_jBMfqt7iaNhLO
The Amazon “ who pays for shipping” chart
Xander_Amazon
Hi @Seller_jBMfqt7iaNhLO- I wanted to share the Refund at First Scan for seller-fulfilled returns policy for your review.
"With Refund at First Scan, a buyer receives a refund when the returned item is dropped off at a designated carrier location using a prepaid return label that was issued by us. Returns that are self-ship or use a label paid for by the seller are not eligible for a refund at first scan."
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