i need help with this, ive been selling for about two weeks and the product charges still not showing up on the payment dashboard
Hi @Seller_gRLsgzj0PMVVM,
I understand it can be frustrating when product charges aren't showing up where you expect them. As a new seller, what you're seeing is actually part of Amazon's standard payment process.
According to the "Payments based on delivery date" help page (link), your product charges will initially appear as "Deferred transactions" on your Payments Dashboard. Under the section "How long are funds reserved?", it explains that Amazon holds funds until:
For instance, if a customer receives their order on February 4, those funds would typically become available around February 11.
Want to check when your funds will be released? Here's what you can do:
Go to Payments > Transaction view, filter for "Transaction status: Deferred transactions" and click Update. The help page mentions this under "What happens when delivery date reserves are applied to my account?" - it'll show you all your transactions and their expected release dates.
Hope this helps explain what's happening with your product charges! Let me know if you have any other questions.
Best regards, Michael