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PRODUCT CHARGES ARENT SHOWING UP IN THE PAYMENTS DASHBOARD $14,000 VANISHED
PRODUCT CHARGES ARENT SHOWING UP IN THE PAYMENTS DASHBOARD $14,000 VANISHED IT ONLY SHOWS SHIPPING CHARGES AND SAYS MY ACCOUNT BALANCE IS -$675 PLEASE HELP WITH THIS CASE ID 16608637581
2 replies
Josh_Amazon
Hello @Seller_ZvJdFqysXuEWg,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand that you have questions regarding your payments. In this case, I've reviewed your recent case ID 16608637581, and I am able to see that our team requested additional information from you to investigate further on 11/6/2024. After that, they sent you 3 reminders, requesting this additional information for them to be able to review further and help you, however, there was no response from your end, hence, the team closed the case as it is expected when there are no replies from seller partners.
Please remember that it is really important when you open a new case with our Support team, that you review every communication sent by our team, which in some cases might require you to provide additional information to help you further.
In this case, you would need to open a new case and provide the requested information so you can get further support. You can create a new case here: Seller Support.
Kind regards,
-Josh
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