ungating brand problem
Hello everyone,
I am writing here because I am having trouble getting ungated for the brand Skin 1004 on Amazon, specifically with the ASIN B07T5BN3P2. The invoice I am using meets all the requirements requested by Amazon, and the distributor is an authorized distributor.
To ensure the information is correct, I contacted the brand directly, and they confirmed that the distributor I am purchasing from is indeed an authorized distributor. However, every time I submit the distributor's invoice with my product purchase, Amazon responds by saying that they cannot confirm the distributor's information.
I kindly request that someone manually reviews my invoice because I believe I am receiving automated responses and that my case is not being properly evaluated.
Thank you very much for your help and guidance in resolving this issue.
[Moderator Edit: removed personal information]
ungating brand problem
Hello everyone,
I am writing here because I am having trouble getting ungated for the brand Skin 1004 on Amazon, specifically with the ASIN B07T5BN3P2. The invoice I am using meets all the requirements requested by Amazon, and the distributor is an authorized distributor.
To ensure the information is correct, I contacted the brand directly, and they confirmed that the distributor I am purchasing from is indeed an authorized distributor. However, every time I submit the distributor's invoice with my product purchase, Amazon responds by saying that they cannot confirm the distributor's information.
I kindly request that someone manually reviews my invoice because I believe I am receiving automated responses and that my case is not being properly evaluated.
Thank you very much for your help and guidance in resolving this issue.
[Moderator Edit: removed personal information]
0 replies
Seller_MyXY4Myx9zVcR
Do you have a letter of authorization from the manufacturer that says you are allowed to sell their product on Amazon?
Seller_kIukTwdhvntAp
"The invoice I am using meets all the requirements requested by Amazon, and the distributor is an authorized distributor."
"I contacted the brand directly, and they confirmed that the distributor I am purchasing from is indeed an authorized distributor."
"Amazon responds by saying that they cannot confirm the distributor's information."
@Seller_MyXY4Myx9zVcRhas asked the correct question.
You actually took at least ONE step to prove authenticity but WHY ON EARTH when you were talking to the brand did you NOT get an LOA from them?
Here are the new rules for the new, improved Amazon --
There are two important questions that you need to address these days for selling on Amazon --
DO YOU have an LOA from the brand allowing you to sell on here?
DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK?
If you don't already have these in place you are probably going to have stranded inventory and a suspended account.
For any rookies out there reading this, please take the following information into account so you don't end up where the OP is!
HINT #1 -- VACATION MODE -- NOW!
HINT #2 -- SELLER U -- NOW!
https://sell.amazon.com/learn
HINT #3 -- Start writing your "please help with my Section 3 suspension' letter NOW. It will save you time when you get it.
Pay attention to this recent story in the Amazon 'news' from September 25, 2024.
Sellers were given a 5 day warning that this was being put in place. Sellers have posted that LOAs are required in Europe, so you can see the handwriting on the walls -- this is coming for EVERYTHING on Amazon eventually!
"Updates to listing products with compliance requirements, effective September 30, 2024"
https://sellercentral.amazon.com/gp/headlines.html?id=GTF566XNEPCPXKDM&ref=nslp_at_6_GTF566XNEPCPXKDM_en-US_ttl_rf_recent_news_7
Seller_kIukTwdhvntAp
NOTE -- this is a PUBLIC FORUM and that photo has now exposed all your information to every con artist and thief in the known inverse.
EDIT the picture to remove all the information that you don't want stolen.
Manny_Amazon
Hello @Seller_DcOVAhBfs5JmI,
I wanted to follow up with you regarding your concerns about your brand application. Generally, I have seen sellers submit one brand selling application and then get feedback from the review team if more information is required.
Once rejected the team requests new or additional documentation on that same application. Continuing to reapply for the same brand on new cases may be the reason why you are receiving the auto-rejection notifications.
I did want to provide the a link for Amazon's Responsible Sourcing documentation request requirements. Listed below are the requirements for sourcing documentation request:
Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured.
These documents:
• Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
• Should demonstrate your product’s full supply chain
• Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
A letter of authorization (LOA) can also be a valuable addition to your appeal in these situations If you’re sourcing directly from the brand or their manufacturer.
I also wanted to share our Seller University resource that addresses Invoice requirements for when you apply to sell.
Carefully review all the feedback the team, @Seller_MyXY4Myx9zVcR, @Seller_kIukTwdhvntAp and I have shared with you regarding your brand application in order to continue moving forward in the application process. Please let us know if you have any questions about any of the information provided above.
Regards,
- Manny
ungating brand problem
Hello everyone,
I am writing here because I am having trouble getting ungated for the brand Skin 1004 on Amazon, specifically with the ASIN B07T5BN3P2. The invoice I am using meets all the requirements requested by Amazon, and the distributor is an authorized distributor.
To ensure the information is correct, I contacted the brand directly, and they confirmed that the distributor I am purchasing from is indeed an authorized distributor. However, every time I submit the distributor's invoice with my product purchase, Amazon responds by saying that they cannot confirm the distributor's information.
I kindly request that someone manually reviews my invoice because I believe I am receiving automated responses and that my case is not being properly evaluated.
Thank you very much for your help and guidance in resolving this issue.
[Moderator Edit: removed personal information]
ungating brand problem
Hello everyone,
I am writing here because I am having trouble getting ungated for the brand Skin 1004 on Amazon, specifically with the ASIN B07T5BN3P2. The invoice I am using meets all the requirements requested by Amazon, and the distributor is an authorized distributor.
To ensure the information is correct, I contacted the brand directly, and they confirmed that the distributor I am purchasing from is indeed an authorized distributor. However, every time I submit the distributor's invoice with my product purchase, Amazon responds by saying that they cannot confirm the distributor's information.
I kindly request that someone manually reviews my invoice because I believe I am receiving automated responses and that my case is not being properly evaluated.
Thank you very much for your help and guidance in resolving this issue.
[Moderator Edit: removed personal information]
ungating brand problem
Hello everyone,
I am writing here because I am having trouble getting ungated for the brand Skin 1004 on Amazon, specifically with the ASIN B07T5BN3P2. The invoice I am using meets all the requirements requested by Amazon, and the distributor is an authorized distributor.
To ensure the information is correct, I contacted the brand directly, and they confirmed that the distributor I am purchasing from is indeed an authorized distributor. However, every time I submit the distributor's invoice with my product purchase, Amazon responds by saying that they cannot confirm the distributor's information.
I kindly request that someone manually reviews my invoice because I believe I am receiving automated responses and that my case is not being properly evaluated.
Thank you very much for your help and guidance in resolving this issue.
[Moderator Edit: removed personal information]
0 replies
0 replies
Seller_MyXY4Myx9zVcR
Do you have a letter of authorization from the manufacturer that says you are allowed to sell their product on Amazon?
Seller_kIukTwdhvntAp
"The invoice I am using meets all the requirements requested by Amazon, and the distributor is an authorized distributor."
"I contacted the brand directly, and they confirmed that the distributor I am purchasing from is indeed an authorized distributor."
"Amazon responds by saying that they cannot confirm the distributor's information."
@Seller_MyXY4Myx9zVcRhas asked the correct question.
You actually took at least ONE step to prove authenticity but WHY ON EARTH when you were talking to the brand did you NOT get an LOA from them?
Here are the new rules for the new, improved Amazon --
There are two important questions that you need to address these days for selling on Amazon --
DO YOU have an LOA from the brand allowing you to sell on here?
DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK?
If you don't already have these in place you are probably going to have stranded inventory and a suspended account.
For any rookies out there reading this, please take the following information into account so you don't end up where the OP is!
HINT #1 -- VACATION MODE -- NOW!
HINT #2 -- SELLER U -- NOW!
https://sell.amazon.com/learn
HINT #3 -- Start writing your "please help with my Section 3 suspension' letter NOW. It will save you time when you get it.
Pay attention to this recent story in the Amazon 'news' from September 25, 2024.
Sellers were given a 5 day warning that this was being put in place. Sellers have posted that LOAs are required in Europe, so you can see the handwriting on the walls -- this is coming for EVERYTHING on Amazon eventually!
"Updates to listing products with compliance requirements, effective September 30, 2024"
https://sellercentral.amazon.com/gp/headlines.html?id=GTF566XNEPCPXKDM&ref=nslp_at_6_GTF566XNEPCPXKDM_en-US_ttl_rf_recent_news_7
Seller_kIukTwdhvntAp
NOTE -- this is a PUBLIC FORUM and that photo has now exposed all your information to every con artist and thief in the known inverse.
EDIT the picture to remove all the information that you don't want stolen.
Manny_Amazon
Hello @Seller_DcOVAhBfs5JmI,
I wanted to follow up with you regarding your concerns about your brand application. Generally, I have seen sellers submit one brand selling application and then get feedback from the review team if more information is required.
Once rejected the team requests new or additional documentation on that same application. Continuing to reapply for the same brand on new cases may be the reason why you are receiving the auto-rejection notifications.
I did want to provide the a link for Amazon's Responsible Sourcing documentation request requirements. Listed below are the requirements for sourcing documentation request:
Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured.
These documents:
• Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
• Should demonstrate your product’s full supply chain
• Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
A letter of authorization (LOA) can also be a valuable addition to your appeal in these situations If you’re sourcing directly from the brand or their manufacturer.
I also wanted to share our Seller University resource that addresses Invoice requirements for when you apply to sell.
Carefully review all the feedback the team, @Seller_MyXY4Myx9zVcR, @Seller_kIukTwdhvntAp and I have shared with you regarding your brand application in order to continue moving forward in the application process. Please let us know if you have any questions about any of the information provided above.
Regards,
- Manny
Seller_MyXY4Myx9zVcR
Do you have a letter of authorization from the manufacturer that says you are allowed to sell their product on Amazon?
Seller_MyXY4Myx9zVcR
Do you have a letter of authorization from the manufacturer that says you are allowed to sell their product on Amazon?
Seller_kIukTwdhvntAp
"The invoice I am using meets all the requirements requested by Amazon, and the distributor is an authorized distributor."
"I contacted the brand directly, and they confirmed that the distributor I am purchasing from is indeed an authorized distributor."
"Amazon responds by saying that they cannot confirm the distributor's information."
@Seller_MyXY4Myx9zVcRhas asked the correct question.
You actually took at least ONE step to prove authenticity but WHY ON EARTH when you were talking to the brand did you NOT get an LOA from them?
Here are the new rules for the new, improved Amazon --
There are two important questions that you need to address these days for selling on Amazon --
DO YOU have an LOA from the brand allowing you to sell on here?
DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK?
If you don't already have these in place you are probably going to have stranded inventory and a suspended account.
For any rookies out there reading this, please take the following information into account so you don't end up where the OP is!
HINT #1 -- VACATION MODE -- NOW!
HINT #2 -- SELLER U -- NOW!
https://sell.amazon.com/learn
HINT #3 -- Start writing your "please help with my Section 3 suspension' letter NOW. It will save you time when you get it.
Pay attention to this recent story in the Amazon 'news' from September 25, 2024.
Sellers were given a 5 day warning that this was being put in place. Sellers have posted that LOAs are required in Europe, so you can see the handwriting on the walls -- this is coming for EVERYTHING on Amazon eventually!
"Updates to listing products with compliance requirements, effective September 30, 2024"
https://sellercentral.amazon.com/gp/headlines.html?id=GTF566XNEPCPXKDM&ref=nslp_at_6_GTF566XNEPCPXKDM_en-US_ttl_rf_recent_news_7
Seller_kIukTwdhvntAp
"The invoice I am using meets all the requirements requested by Amazon, and the distributor is an authorized distributor."
"I contacted the brand directly, and they confirmed that the distributor I am purchasing from is indeed an authorized distributor."
"Amazon responds by saying that they cannot confirm the distributor's information."
@Seller_MyXY4Myx9zVcRhas asked the correct question.
You actually took at least ONE step to prove authenticity but WHY ON EARTH when you were talking to the brand did you NOT get an LOA from them?
Here are the new rules for the new, improved Amazon --
There are two important questions that you need to address these days for selling on Amazon --
DO YOU have an LOA from the brand allowing you to sell on here?
DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK?
If you don't already have these in place you are probably going to have stranded inventory and a suspended account.
For any rookies out there reading this, please take the following information into account so you don't end up where the OP is!
HINT #1 -- VACATION MODE -- NOW!
HINT #2 -- SELLER U -- NOW!
https://sell.amazon.com/learn
HINT #3 -- Start writing your "please help with my Section 3 suspension' letter NOW. It will save you time when you get it.
Pay attention to this recent story in the Amazon 'news' from September 25, 2024.
Sellers were given a 5 day warning that this was being put in place. Sellers have posted that LOAs are required in Europe, so you can see the handwriting on the walls -- this is coming for EVERYTHING on Amazon eventually!
"Updates to listing products with compliance requirements, effective September 30, 2024"
https://sellercentral.amazon.com/gp/headlines.html?id=GTF566XNEPCPXKDM&ref=nslp_at_6_GTF566XNEPCPXKDM_en-US_ttl_rf_recent_news_7
Seller_kIukTwdhvntAp
NOTE -- this is a PUBLIC FORUM and that photo has now exposed all your information to every con artist and thief in the known inverse.
EDIT the picture to remove all the information that you don't want stolen.
Seller_kIukTwdhvntAp
NOTE -- this is a PUBLIC FORUM and that photo has now exposed all your information to every con artist and thief in the known inverse.
EDIT the picture to remove all the information that you don't want stolen.
Manny_Amazon
Hello @Seller_DcOVAhBfs5JmI,
I wanted to follow up with you regarding your concerns about your brand application. Generally, I have seen sellers submit one brand selling application and then get feedback from the review team if more information is required.
Once rejected the team requests new or additional documentation on that same application. Continuing to reapply for the same brand on new cases may be the reason why you are receiving the auto-rejection notifications.
I did want to provide the a link for Amazon's Responsible Sourcing documentation request requirements. Listed below are the requirements for sourcing documentation request:
Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured.
These documents:
• Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
• Should demonstrate your product’s full supply chain
• Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
A letter of authorization (LOA) can also be a valuable addition to your appeal in these situations If you’re sourcing directly from the brand or their manufacturer.
I also wanted to share our Seller University resource that addresses Invoice requirements for when you apply to sell.
Carefully review all the feedback the team, @Seller_MyXY4Myx9zVcR, @Seller_kIukTwdhvntAp and I have shared with you regarding your brand application in order to continue moving forward in the application process. Please let us know if you have any questions about any of the information provided above.
Regards,
- Manny
Manny_Amazon
Hello @Seller_DcOVAhBfs5JmI,
I wanted to follow up with you regarding your concerns about your brand application. Generally, I have seen sellers submit one brand selling application and then get feedback from the review team if more information is required.
Once rejected the team requests new or additional documentation on that same application. Continuing to reapply for the same brand on new cases may be the reason why you are receiving the auto-rejection notifications.
I did want to provide the a link for Amazon's Responsible Sourcing documentation request requirements. Listed below are the requirements for sourcing documentation request:
Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured.
These documents:
• Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
• Should demonstrate your product’s full supply chain
• Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
A letter of authorization (LOA) can also be a valuable addition to your appeal in these situations If you’re sourcing directly from the brand or their manufacturer.
I also wanted to share our Seller University resource that addresses Invoice requirements for when you apply to sell.
Carefully review all the feedback the team, @Seller_MyXY4Myx9zVcR, @Seller_kIukTwdhvntAp and I have shared with you regarding your brand application in order to continue moving forward in the application process. Please let us know if you have any questions about any of the information provided above.
Regards,
- Manny
