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brand ungating issue
Hello Amazon support,
I am getting rejected automatically whenever I submit an invoice for brand ungating actaully I did mistake that my business address was not matching when i submitted the invoice in first two attempts after that I updated my business address and whenever I try to submit an invoice I am continously getting the same response below:
We closed this case because you have submitted applications multiple times without providing new, updated, or required information. To appeal this decision, reply to this message and provide new documents for us to review. Do not submit a new application.
We value your participation and hope that you will continue to sell other products in the Amazon store.
We're here to help
If you have questions about this policy, please contact us at:
https://sellercentral.amazon.com/cu/contact-us
Please give me resolution of this problem
I have purchased inventory worth $3400 and Amazon is not ungating the brand
Please Help me I am student
2 replies
Seller_nRFmxiQg4EGrw
One basic question, which may or may not be a factor:
Do you have authorization FROM THE BRAND to sell their products on Amazon? For many brands, without authorization, it doesn't matter where you source the products, you won't get approved.
Cooper_Amazon
Good Evening @Seller_ScSRNVTsop57Q, without a CASE ID, I am unable to identify exactly what feedback the team has been providing you with.
Generally, I have seen sellers submit one brand selling application and then get feedback from the review team if more information is required.
Once rejected the team requests new or additional documentation on that same application. Continuing to reapply for the same brand on new cases may be the reason why you are receiving the auto-rejection notifications.
I did want to provide the a link for Amazon's Responsible Sourcing documentation request requirements. Listed below are the requirements for sourcing documentation request:
Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured
These documents:
- Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
- Should demonstrate your product’s full supply chain
- Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
As @Seller_nRFmxiQg4EGrw mentioned, a letter of authorization can also be a valuable addition to your appeal in these situations If you’re sourcing directly from the brand or their manufacturer.
I also wanted to share our Seller University resource that addresses Invoice requirements for when you apply to sell.
Please carefully review all the feedback the team, your fellow seller and I have given you on your brand applications in order to continue moving forward in the application process. Let us know if you have any questions about any of the information provided above.
Sincerely, Cooper_Amazon
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