Hi everyone,

We’re currently facing an issue on Amazon Seller Central and are at a complete standstill. I’m posting here in hopes that someone who has experienced a similar problem can offer guidance.

The Problem:

We updated a bullet point on our listing, which inadvertently flagged it as being under the "pesticide" category. Since we’re not based in the U.S., this restriction prevents us from accessing the listing.

What We’ve Tried:

• I attempted to update the bullet point to resolve the issue, but I’m blocked from editing.
• I was told I need to be the "winning brand representative" to update the attribute. However, I am the brand owner, and this is the only account designated under the brand. No one else can edit the listing, and I’m the one receiving all brand-related notifications.
• Multiple support tickets have been created, but the responses have been frustratingly repetitive and unhelpful.
• Live chat support either gives me the same scripted response or ends the conversation without resolution.
• Email support simply copies and pastes the same advice without addressing the specific issue.

The Loop:

1. To remove the pesticide category flag, I need to update the bullet point.
2. To update the bullet point, I need access to the listing.
3. But access is blocked due to the pesticide restriction since we’re not in the U.S.

We’re completely stuck and unsure of what to do next. If anyone has faced a similar issue or has advice on how to escalate this effectively, please share!

Thank you in advance for your help.

We're unable to edit one of our listings whether through flat file upload, edit button, or support ticket request.

The listing previously had language in the A+ content (we updated this), and currently has language in the description field referencing mold and mildew that violates the pesticide policy. I believe this is the reason we are unable to edit the listing, however I have 2 support tickets that are stuck in a conflicting loop.

Case ID 15824088021 - This one got us to the point of completely suspending all A+ content so that the ASINs can be "reactivated" despite the ASINs referenced being active and continuing to sell. We've proceeded by suspending and editing all A+ content to be compliant, but each response from support references the "mold and mildew" language that's in the basic description field (non A+ content).

We've deleted the ASIN for 24 hours, and then uploaded a flat file update with the required changes, which indicated it was successful with no errors. These changes still have not taken effect after over 48 hours.

Case ID 15853265601 - We requested that the description with "mold and mildew" language be updated, and pointed out that our flat file update shows successful but the contribution is not showing on the listing.

Support responded that "there are currently no restrictions on the listings", which did not actually address the issue.

Mods is there anything else I should try, or is this something you can assist with? @Seller_zukQNO61PzGck

Thanks!

-Josh