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Inactive Account - How to Re-verify Info
My account has been deactivated due to inactivity. I have been building the business, brand and getting approval. I have not yet sold on Amazon. It is asking me to re-verify all my info, which is no problem. However the email I received states there is a link to re-verify and that link does not exist. Every time I try to get support I am redirected to the home page that says my account is inactive!! So frustrating and useless!!
How can I re-verify all my info and get this show on the road?? Please help!
HAPPY NEW YEAR EVERYONE!
7 replies
Seller_qRsWGk3eN2v0C
I'm having the same issue. My account has been inactive but apparently, I've recently made a sale (as I've received the email saying as much.) This is what's prompted me to try to reactivate my account. Why would my listings even still be active if my account is not? Anyway, this is an extraordinarily frustrating endeavor. If you figure anything out, please update your post.
Seller_vi391JCqol8z8
Hello, I am having exactly the same issue. Could anyone help us? Many thanks and a Happy New Year!
Josh_Amazon
This is Josh from Amazon. Thank you for contacting our Forums!
I understand you're experiencing difficulties reactivating your account that has been set to 'inactive' due to inactivity. I can guide you through the process to resolve this issue:
- Go to your Seller Central and navigate to the Account Info page.
- Look for a banner at the top of the page that says "You currently have limited access to Amazon selling services."
- Under this banner, you should find information about the issue and a link that says "Reactivate Account."
- Click on this "Reactivate Account" link. This will take you to a page where you can update your information to start the reactivation process.
- Follow the steps on this page carefully. You may need to update or confirm various pieces of account information, even if you believe nothing has changed.
If you encounter any issues during this process or if the "Reactivate Account" link isn't visible, please contact Seller Support directly. They have the tools to investigate the specific details of your account and can provide personalized assistance to resolve this issue.
Best regards,
-Josh
Seller_puvb7zsuC1Vav
@Josh_Amazon. Josh I hope you can help me out. I have the same issues going on and seller support is not helping me. I click "Re-activate Account" and the next page says "Verification Successful" but the message form the previous page asking me to verify my details to Re-Activate my accounts never goes away. Seller support said I am fully verified and can sell on Amazon now but the the message asking me to verify is not going away and it still says I have limited access. If I do atually need to submit my info to verify that is fine but there is no spot to submit it since it keeps saying I am fully verified
Josh_Amazon
Hi @Seller_puvb7zsuC1Vav,
This is Josh from Amazon. Thank you for reaching out regarding your account reactivation issue.
Please create a new forum thread detailing your verification situation. If you haven't already done so, please also contact Seller Support for assistance with resolving this verification loop.
Kind regards,
-Josh
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