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Amazon's metric system enforced on FBM is simply destablizing otherwise stable stores
Exactly as the title reads.... Our stores are static for the most part, BUYERS BUY, WE SHIP what they BUY... it is very simple....
But for Amazon, only a daily basis, they destabilize seller's stores via incessant violations, warnings, taking away some feature as punishment, buy box punishment, etc......price alerts, this that and the other.... Why cant Amazon leave well alone, do they understand the phycological impact of constant poking of a seller by presenting a new problem for them to solve, all while trying to RUN THEIR BUSINESS.
Literally every day there is a new issue that blows up your metrics.. and these destabilizing events always happen when your account is on a good run, without any issues.... And these issues are not things we are doing wrong, we are selling what what we offer, we ship on time, we are honest sellers... But Amazon thinks its constructive to constantly throw shade and speedbumps or walls in your path... It never ends....
Comparable to a traffic cop, constantly pulling you over for silly reasons, wasting your time, energy etc...
Seller_KcEtz9Bkb8qhY
Yes, they do have a large volume.. i wonder what they are selling? a name brand item.. a consumer cyclical? like toothpaste? .. and yes there are large sellers here in millions a month, but at what cost? 800k spending to bring in 1.3 million...
Would be happy here with 100-200k month in sales, that would justify the headache and nonsense and the spending on PPC
25 replies
Seller_24FzucbyGtgZS
We had 3 negative feedbacks over a 60-day period against 284 sales. Since none of the sales left any positive feedbacks Amazon counted that as a 100% negative and put our ODR score over 1%.
As punishment Amazon flatlined our sales so there is no way to bring that number up unless we ask (against Amazon's rules) any of the other 281 buyers to go and post positive feedbacks.
We are now 2 months with flat-lined sales. Lucky for us Amazon is less than 10% of our total business so the loss which unpleasant has only a minor impact.
We have turned this matter (and a few others) over to our attorney to file for arbitration for unfair business practices, deliberate interference with interstate and intrastate commerce as well as any other issues (like price fixing) that our attorney can bring against Amazon. Its only too bad we cannot do this on a Class Action basis.
Seller_JxGBh45c1NGew
They do all that you have described to push us FBM sellers to move to FBA where they actually make money by purposely losing shipments then liquidating them for 100% profit without our knowledge, providing 100% refunds to fraud buyers without seller input, exorbitant other FBA fees, etc.. It is all by design, very sad. Amazon is now run by a bunch of morons who are rewarded for changing systems constantly and making life extremely hard for the American 3P seller.
Amazon has truly become ScAmazon for 3P sellers whether you use FBM or FBA. They want high volume sellers only who are willing to work for 5% profit margins which is totally unsustainable and definitely not a smart business plan unless of course you are from China and are being subsidized by the CCP. My time is valuable, I rather sell less but make more which is why we have shifted to other platforms that are surprisingly doing very well from prior years. I guess Amazon customers are also tired of all the fake and Chinese garbage sellers on FBA so they are buying elsewhere.
Seller_qgkaa9vNYZ46q
[Moderator Edit: removed inappropriate commentary]
Seller_9EdlrqgJyv25K
Dealing with Amazon’s constant challenges isn’t easy. However, since no other platform matches its sales potential, the best strategy is to stay informed, proactive, and positive. Stay strong and positive no matter what comes your way.
Seller_FcYOPi5IMDmBp
This isn't a bug it's a feature. I literally never read a single thing they send me because it's all garbage. My seller page displays constant warnings about god knows what. I don't care. I have my inventory, I get an order, I ship it on time and thats that. Ill get a negative review about something completely nonsensical every now and then. Some percentage of some metric is off or whatever.
Seller_OTObMScSxr7zj
I had this same thought tonight over dinner.
I sell my items. I ship them in timely manner, getting good reviews, a normal amount of issues, and I always ship using usps and I ship every single day. I provide the same level of customer service on Amazon and exact same business practices I use on other platforms that I have sold with much success and not issues for many years on other platforms.
Yet when I log in to Amazon, ever single day theres some dumpster fire, random metrics have issues, performance notifications, etc.
I always look at the never ending issues, vs what im doing, and I cant figure out what else to do. It really is just almost funny to log in daily just to see what violation I have committed this time, by just selling items, and shipping them.
Seller_KcEtz9Bkb8qhY
Thanks for your reply, you put the feeling in more words vs. myself.. Your words are correct.. It is the, "what do we expect when we open amazon", which drives un-necessary anxiety.. which takes away from selling and running a biz... there are so many issues created by amazon, which has nothing to do with your core business... it is all just very strange, the constant pressure on sellers... whereas other platforms, it is smooth, hardly any fraud, and few, if no, returns...
Amazon, in my opinion, is slowly withering up.... from a retail standpoint.. it is making more cash on other biz such as AWS... and maybe some AI nonsense... amazon as a online store, they cant turn a profit... but they can selling ads to sellers who are indentured to this platform or lose their livelihood.... amazon controls the lives of many families.
You are free to open a store in a strip mall anywhere, and the mafia wont come shake you down and say if you do not do this, and give us this, or comply with that... OUTSIDE of paying your rent and applicable biz licenses, you can operate without a non government third party dictating how your biz is run, this is not the sopranos .
Amazon is controlling sellers, through fee's, throttling ability to be saleable due to some absurd metric.... essentially dictating how YOU run YOUR biz, you pay up, or get out..
Seller_OTObMScSxr7zj
Its very stressful.
I sell live plants, so I cant switch to FBA. However, I do some consulting work for a company that is in the top few hundred of largest sellers on Amazon, they do 90% FBA, 7 figures a month.
While FBA is much better in regard to violations, and their account is almost always healthy, the ever increasing fees has made that also extremely difficult to turn a profit.
Amazon has an incredible volume of sales, but man its a trade off for your sanity.
Seller_KcEtz9Bkb8qhY
Yes, they do have a large volume.. i wonder what they are selling? a name brand item.. a consumer cyclical? like toothpaste? .. and yes there are large sellers here in millions a month, but at what cost? 800k spending to bring in 1.3 million...
Would be happy here with 100-200k month in sales, that would justify the headache and nonsense and the spending on PPC
Seller_AiLabv10II3uw
You could not have stated mine and other sellers thoughts any better, there are many sellers that experience the same thing.
Seller_Hvi3HBW45jas9
Yikes, is this how Amazon sees the stupid rules and changes they put in place all the time?
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