Deactivated Listing ASIN B09TX8D5VB
I'm not sure where to start. Maybe someone from Amazon can jump in. My Asin B09TX8D5VB got deactivated on Nov. 28. Happy Thanksgiving. They say it is due to VOC issues and I see some areas I can improve but I am not allowed to edit my listing. So I have replied to them multiple times and got the same response to address the issues. I went item by item and the same response, address the issue on VOC. So as I was looking at our site I realized everything you need to know about our product is on the listing and in the instruction video on our listing. Went step by step and got rejected. I also did a full Action Plan and was told that Amazon no longer does Action Plans. I altered images and did a feed file to show I am willing to take responsibility for people who don't understand what they are buying. I finally got ahold of someone who at least showed some compassion and said she would escalate this. been 2 days and nothing. Normally they respond in 10-12 hours. Is this good or bad that it is taking this long? Here is the latest Case ID # 16769640091
Deactivated Listing ASIN B09TX8D5VB
I'm not sure where to start. Maybe someone from Amazon can jump in. My Asin B09TX8D5VB got deactivated on Nov. 28. Happy Thanksgiving. They say it is due to VOC issues and I see some areas I can improve but I am not allowed to edit my listing. So I have replied to them multiple times and got the same response to address the issues. I went item by item and the same response, address the issue on VOC. So as I was looking at our site I realized everything you need to know about our product is on the listing and in the instruction video on our listing. Went step by step and got rejected. I also did a full Action Plan and was told that Amazon no longer does Action Plans. I altered images and did a feed file to show I am willing to take responsibility for people who don't understand what they are buying. I finally got ahold of someone who at least showed some compassion and said she would escalate this. been 2 days and nothing. Normally they respond in 10-12 hours. Is this good or bad that it is taking this long? Here is the latest Case ID # 16769640091
4 replies
Emet_Amazon
Hello @Seller_wxnYBNcXPyGYL,
Thank you for posting your situation with your ASIN being deactivation.
As you've mentioned this situation has been ongoing for a little over a week at the time of me posting. Having these types of situations are never easy and definitely not fun, so you being able to reach someone who could understand and support further always helps.
I have followed up on the situation and the case provided. I can confirm the conversation you had with the account health team did result in your information being provided to the appropriate teams and is pending review. At this moment I do not have any additional updates I can provide but have expressed your concerns with the situation and how long this has been on going. Once I have any updates or information, I will follow up with you here to help keep you informed. You should also receive a follow up notification in seller central of their outcome or if they need any additional information.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Deactivated Listing ASIN B09TX8D5VB
I'm not sure where to start. Maybe someone from Amazon can jump in. My Asin B09TX8D5VB got deactivated on Nov. 28. Happy Thanksgiving. They say it is due to VOC issues and I see some areas I can improve but I am not allowed to edit my listing. So I have replied to them multiple times and got the same response to address the issues. I went item by item and the same response, address the issue on VOC. So as I was looking at our site I realized everything you need to know about our product is on the listing and in the instruction video on our listing. Went step by step and got rejected. I also did a full Action Plan and was told that Amazon no longer does Action Plans. I altered images and did a feed file to show I am willing to take responsibility for people who don't understand what they are buying. I finally got ahold of someone who at least showed some compassion and said she would escalate this. been 2 days and nothing. Normally they respond in 10-12 hours. Is this good or bad that it is taking this long? Here is the latest Case ID # 16769640091
Deactivated Listing ASIN B09TX8D5VB
I'm not sure where to start. Maybe someone from Amazon can jump in. My Asin B09TX8D5VB got deactivated on Nov. 28. Happy Thanksgiving. They say it is due to VOC issues and I see some areas I can improve but I am not allowed to edit my listing. So I have replied to them multiple times and got the same response to address the issues. I went item by item and the same response, address the issue on VOC. So as I was looking at our site I realized everything you need to know about our product is on the listing and in the instruction video on our listing. Went step by step and got rejected. I also did a full Action Plan and was told that Amazon no longer does Action Plans. I altered images and did a feed file to show I am willing to take responsibility for people who don't understand what they are buying. I finally got ahold of someone who at least showed some compassion and said she would escalate this. been 2 days and nothing. Normally they respond in 10-12 hours. Is this good or bad that it is taking this long? Here is the latest Case ID # 16769640091
Deactivated Listing ASIN B09TX8D5VB
I'm not sure where to start. Maybe someone from Amazon can jump in. My Asin B09TX8D5VB got deactivated on Nov. 28. Happy Thanksgiving. They say it is due to VOC issues and I see some areas I can improve but I am not allowed to edit my listing. So I have replied to them multiple times and got the same response to address the issues. I went item by item and the same response, address the issue on VOC. So as I was looking at our site I realized everything you need to know about our product is on the listing and in the instruction video on our listing. Went step by step and got rejected. I also did a full Action Plan and was told that Amazon no longer does Action Plans. I altered images and did a feed file to show I am willing to take responsibility for people who don't understand what they are buying. I finally got ahold of someone who at least showed some compassion and said she would escalate this. been 2 days and nothing. Normally they respond in 10-12 hours. Is this good or bad that it is taking this long? Here is the latest Case ID # 16769640091
4 replies
4 replies
Emet_Amazon
Hello @Seller_wxnYBNcXPyGYL,
Thank you for posting your situation with your ASIN being deactivation.
As you've mentioned this situation has been ongoing for a little over a week at the time of me posting. Having these types of situations are never easy and definitely not fun, so you being able to reach someone who could understand and support further always helps.
I have followed up on the situation and the case provided. I can confirm the conversation you had with the account health team did result in your information being provided to the appropriate teams and is pending review. At this moment I do not have any additional updates I can provide but have expressed your concerns with the situation and how long this has been on going. Once I have any updates or information, I will follow up with you here to help keep you informed. You should also receive a follow up notification in seller central of their outcome or if they need any additional information.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_wxnYBNcXPyGYL
post anyone from Amazon want to help?
Emet_Amazon
Hello @Seller_wxnYBNcXPyGYL,
Thank you for posting your situation with your ASIN being deactivation.
As you've mentioned this situation has been ongoing for a little over a week at the time of me posting. Having these types of situations are never easy and definitely not fun, so you being able to reach someone who could understand and support further always helps.
I have followed up on the situation and the case provided. I can confirm the conversation you had with the account health team did result in your information being provided to the appropriate teams and is pending review. At this moment I do not have any additional updates I can provide but have expressed your concerns with the situation and how long this has been on going. Once I have any updates or information, I will follow up with you here to help keep you informed. You should also receive a follow up notification in seller central of their outcome or if they need any additional information.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_wxnYBNcXPyGYL,
Thank you for posting your situation with your ASIN being deactivation.
As you've mentioned this situation has been ongoing for a little over a week at the time of me posting. Having these types of situations are never easy and definitely not fun, so you being able to reach someone who could understand and support further always helps.
I have followed up on the situation and the case provided. I can confirm the conversation you had with the account health team did result in your information being provided to the appropriate teams and is pending review. At this moment I do not have any additional updates I can provide but have expressed your concerns with the situation and how long this has been on going. Once I have any updates or information, I will follow up with you here to help keep you informed. You should also receive a follow up notification in seller central of their outcome or if they need any additional information.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
