Getting customer reviews
How to get more reviews
We have sold quite a number of products on our Amazon seller central store and we're finding there's limited ways to ask customers for their review. We spoke with Amazon support, and they indicated that the system automatically asks buyers for their review, but unless they have opted into getting messages from Amazon, they will otherwise not receive such a prompter. You can contact the customer directly, but it's sort of not recommended by Amazon, as its kind of harassing the customer. So, what's the next best option?
3 replies
Seller_AevYmOVtgtKV2
Amazon Vine: https://sellercentral.amazon.com/vine
Seller_hYs285lRCwgRv
I order from Amazon almost daily and have only received a request once, I believe. And I'm sure that was because the seller requested the review from the order page. If you click on the order after it has been shipped, there is a 'request review' button. You have to wait a certain amount of days I think. It is a lot of clicking back and forth and way too time-consuming for me.
Helium 10 has an auto-review request feature.
Dougal_Amazon
Hi @Seller_YCacz3Tt2ZFvp,
My name is Dougal from the Community Manager Team and this is a great question.
My go to response is usually Vine as @Seller_AevYmOVtgtKV2 mentioned (Thank you), but there are other options as well. I recommend starting with the Amazon Promotions and Hot Seasons 3.1 - How to Get More Reviews Seller University video and continue exploring options from there to see what fits best for you.
Please reach out if you have any questions or want more info on any programs/promotions etc.
Best, Dougal
