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Amazon Removed 15+ Legitimate Reviews with No Explanation
We are a reputable American brand that works hard to earn high reviews on our entire catalog, and have never engaged in the tactics that our international competition does, such as buying and faking reviews.
Today I noticed that somehow at least 15 reviews ranging from 4 to 5 stars had been removed from our detail page with no explanation from Amazon. I suspect that the Chinese sellers we compete with have somehow sabotaged our listing, is this possible? Wouldn't Amazon send some sort of email or performance notification if they removed our reviews?
13 replies
SEAmod
@Seller_zAXMxFiUqoGbV
We remove reviews that violate our guidelines, and buyers can remove their own reviews. We do not notify third party sellers upon removing reviews. Reviews are removed from the Amazon website as follows:
- The review conflicted with our Community Guidelines.
- The review was removed by the reviewer.
- We discovered that multiple products were incorrectly listed as the same product. Reviews that were posted for those products are separated when the products are separated.
- We detected unusual review behavior and are not accepting or displaying reviews for this item at this time, or we are only accepting or displaying Amazon Verified Purchase reviews.
Susan
Seller_rz45ZTn9bn42t
Same thing happened to us by the way (also a US brand and manufacturer). Several reviews gone, at the same time I reported multiple reviews from unverified sources and multiple from verified competitors and Amazon did nothing.
[Moderator edit: removed inappropriate content]
Seller_LeBowlD8c5Gng
It is such a shame that the sellers sitting outside the US are using the platform in a negative way to its full ability, which is disturbing the e-commerce ecosystem.
Seller_y7K2usRrDUAe8
Because it's an account-level ban.
So if the said reviewer engaged in fake review in any capacity (not specifically on your listing), ALL their review will be removed after the community manager (I think that's what Amazon calls them these days?) issues the ban regardless of which one is legit and which one is fake.
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