We have received very few orders in the past few days. Has anyone else experienced this?

in what the reason behind?

Hi everyone,

I want to know if anyone else has recently had issues with the lack of response from Amazon Seller Support when opening a case. I opened a claim over 30 days ago related to inventory discrepancies (I sent a certain number of units, but fewer were recorded) and provided all the necessary documentation, such as the commercial invoice and proof of delivery. However, to this day, I have not received any response or update regarding the status of my case.

The case IDs I’m referring to are:

16857814021

16856678111

16857830191

I’ve tried reaching out to Amazon multiple times, but it seems like they’re not responding. Has anyone else experienced delays or lack of response with their recent cases? What other alternatives would you recommend to get Amazon to resolve the issue?

I’d appreciate any advice or experiences you can share.

Thanks in advance!

Since USPS went to the "Ground Advantage" shipping method that is supposedly "insured", we have noticed that if a package is lost or damaged, they have refused every claim so far this year. Not only are they refusing Ground Advantage, but now they deny every Priority Mail package too. One of the packages was sent back to us empty. So we placed a claim and sent a photo of the empty package. They then wanted a photo of the damage product, but there was no product because they lost it.

We're not talking about a ton of claims, we've had maybe 8-10 USPS claims since the beginning of the year. I'm just curious if anyone else has had any issues.